Guest Experience Lead — Hospitality & Events

BaxterStorey; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking a passionate Hospitality Assistant to deliver exceptional service to clients. This role requires experience in reception services and hospitality supervision, alongside strong problem-solving and customer service skills. You will join a supportive team committed to providing excellent dining experiences while ensuring adherence to health and safety standards. The workplace encourages professional growth and offers notable benefits, including holiday allowance and development programs.

Benefits

28 days holiday including bank holidays

Food allowance during shifts

Bespoke training and development opportunities

Qualifications

• Experience in Reception services.
• Experience in Hospitality Supervisor position.

Responsibilities

• Provide high-quality service and address client needs.
• Maintain health and safety standards in hospitality service.
• Oversee Hospitality and Retail services, ensuring quality and timeliness.

Skills

Attention to detail

Problem-solving skills

Time management skills

Customer service skills

Good communication skills

Flexibility

Eager for progression

Job description

A leading hospitality company in Birmingham is seeking a passionate Hospitality Assistant to deliver exceptional service to clients. This role requires experience in reception services and hospitality supervision, alongside strong problem-solving and customer service skills. You will join a supportive team committed to providing excellent dining experiences while ensuring adherence to health and safety standards. The workplace encourages professional growth and offers notable benefits, including holiday allowance and development programs.