Guest Experience Lead — Front Desk Supervisor

Premier Inn; City of Edinburgh; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Whitbread Benefits card

Pension and saving schemes

Discounts

Breakfast for 2

Job summary

Premier Inn Edinburgh – City Centre Rose Street Hub is seeking a Reception Team Leader to coordinate front-desk operations and staff. Immediate start with guaranteed 37.5 hours per week at a pay rate of up to £14.36 per hour.

You will lead the reception team, work closely with leadership and housekeeping, and ensure guests enjoy a warm, safe and brilliant hotel experience. This is a fixed-term contract with clear career progression within Whitbread.

Qualifications

• Retail or hospitality experience preferred.
• Strong organisational skills are essential.
• Excellent people skills and a friendly, professional approach.

Responsibilities

• Lead and support the Reception team at Edinburgh City Centre Rose Street hub.
• Coordinate with leadership and housekeeping to ensure a welcoming, safe hotel experience.
• Uphold high standards of guest interaction and operational efficiency.

Skills

Customer service

Organisational skills

People skills

Job description

Premier Inn Edinburgh – City Centre Rose Street Hub is seeking a Reception Team Leader to coordinate front-desk operations and staff. Immediate start with guaranteed 37.5 hours per week at a pay rate of up to £14.36 per hour.

You will lead the reception team, work closely with leadership and housekeeping, and ensure guests enjoy a warm, safe and brilliant hotel experience. This is a fixed-term contract with clear career progression within Whitbread.