Guest Experience Lead – Front Desk Manager

LGH Hotel Management Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company in the UK is seeking a Reception Duty Manager to oversee operations at Holiday Inn London - Regent’s Park. The role involves managing the reception team, ensuring excellent guest experiences, and meeting performance targets. The ideal candidate will have at least 2 years of experience in a hotel management position, strong leadership skills, and a commitment to outstanding customer service. Join this dynamic team to further your career in the hospitality industry.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefits

Shopping discounts

Eye care

Cycle to work scheme

24/7 advice and support

Free meals on duty

Qualifications

• Minimum of 2 years experience in a hotel role.
• Strong ability to motivate and manage a team.
• Experience in a fast-paced hotel environment.

Responsibilities

• Manage daily reception desk operations and customer service.
• Ensure key performance indicators are met.
• Train and coach reception staff to enhance service.

Skills

Leadership skills

Excellent communication

Analytical skills

Problem-solving

Customer service orientation

Tools

Hotel management systems

PMS and reservation systems

Job description

A leading hotel management company in the UK is seeking a Reception Duty Manager to oversee operations at Holiday Inn London - Regent’s Park. The role involves managing the reception team, ensuring excellent guest experiences, and meeting performance targets. The ideal candidate will have at least 2 years of experience in a hotel management position, strong leadership skills, and a commitment to outstanding customer service. Join this dynamic team to further your career in the hospitality industry.