Guest Experience Host | Welcoming Front Desk Pro

Village Hotels - Newcastle - Reception / Nights; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern hotel chain is seeking a Receptionist for its Newcastle location. The ideal candidate will exemplify personality and strong communication skills to provide an exceptional guest experience. The role includes welcoming guests, handling inquiries, and supporting a vibrant hotel environment. Attractive benefits include health and wellness memberships, discounts on stays and dining, and flexible working hours, fostering a fun and inclusive workplace.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Village Hotel Starbucks stores

Excellent training programs

Mental health support

Flexible working hours

Employee Assistance Programme

Life Insurance

Company Pension scheme

Qualifications

• Personality and bags of it.
• A great memory to add personal touch for returning guests.
• Proactive problem solver.

Responsibilities

• Ensure every guest gets a warm and vibrant welcome.
• Make recommendations and solve problems proactively.
• Maintain knowledge about hotel and local area.

Skills

Strong communication

Proactive problem solver

Great memory

Team player

Personality

Job description

A modern hotel chain is seeking a Receptionist for its Newcastle location. The ideal candidate will exemplify personality and strong communication skills to provide an exceptional guest experience. The role includes welcoming guests, handling inquiries, and supporting a vibrant hotel environment. Attractive benefits include health and wellness memberships, discounts on stays and dining, and flexible working hours, fostering a fun and inclusive workplace.