Guest Experience Host, The Wild Rabbit - Chipping Norton

Bamford Collection; Charlbury; On-site; GBP 25,000 - 31,000; Full time

Job summary

A luxury hospitality company in the Cotswolds seeks a Guest Experience Host to create memorable stays for guests at The Cottages. Responsibilities include warmly welcoming guests, assisting with check-ins, and coordinating special requests. Ideal candidates will have experience in hospitality, strong communication skills, and a genuine passion for providing exceptional service.

Benefits

Salary: £30,350 OTE

Private Medical insurance

Pension Scheme with contributions

Volunteering Days

Mental Health Support

Qualifications

• Previous experience in a guest-facing or hospitality role, ideally within luxury or boutique accommodation.
• Full clean driving license with at least three years of driving experience.
• Enhanced DBS certification required.

Responsibilities

• Welcome and check in guests with genuine warmth.
• Act as the first point of contact for guest enquiries.
• Coordinate special requests and memorable moments.

Skills

Strong communication skills

Organised and detail-oriented

Calm and professional presence

Passion for hospitality

Job description

We are looking for an engaging and attentive Guest Experience Host to join our growing Daylesford Stays team. As Guest Experience Host, you will be the welcoming face of The Cottages, greeting guests with warmth and calm, assisting with check‑ins, coordinating requests, and ensuring every stay runs effortlessly from arrival to departure. Working closely with the Concierge and Guest Experience Manager, you will play a vital part in creating memorable experiences that reflect the charm, craftsmanship, and authenticity of Daylesford. You are the heart of every guest stay – the first smile, the reassuring voice, and the presence that ensures everything runs smoothly. Your warmth, intuition, and attention to detail will help define how guests experience The Cottages, shaping memories that reflect the timeless beauty and gentle pace of Daylesford living. This is an ideal opportunity for someone who is naturally warm, highly organised, and passionate about creating meaningful connections through service.

Responsibilities

• Welcome and check in guests with genuine warmth, professionalism, and attention to detail
• Act as the first point of contact for guest enquiries throughout their stay, resolving requests quickly and thoughtfully
• Assist with pre‑arrival correspondence and post‑departure follow‑ups to ensure each guest's journey feels personal and complete
• Coordinate special requests, celebrations, and bespoke touches to create memorable moments
• Support the Concierge with guest itineraries, private transfers, and tailored experiences across the Cotswolds
• Liaise with housekeeping, maintenance, and operations teams to maintain the highest service and presentation standards
• Maintain detailed local knowledge of attractions, restaurants, and experiences to offer thoughtful, informed recommendations
• Represent the Daylesford Stays brand with poise, care, and consistency across all guest interactions

Qualifications

• Previous experience in a guest‑facing or hospitality role, ideally within luxury or boutique accommodation
• Strong communication and interpersonal skills, with a calm and professional presence
• Organised and detail‑oriented, with the ability to manage multiple requests simultaneously
• Confidence with administrative duties and digital communication platforms
• Local knowledge of the Cotswolds or enthusiasm to develop this rapidly
• Full clean driving licence with at least three years of driving experience
• Enhanced DBS certification required
• Genuine passion for hospitality, nature, and creating thoughtful, lasting guest experiences

Salary & Benefits

• Salary: £30,350 per annum OTE (base £25,774 plus £4,576 on target earning potential)
• Hours: 40 hours per week, including weekend work
• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9% of your salary into your pension each month with a 4.5% contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Mental Health Support: 24-hour access to our Employee Assistance Programme

Daylesford Stays' 'The Cottages' is redefining rural hospitality. Nestled in the heart of the Cotswolds, our collection of beautifully designed cottages blends the warmth of the countryside with the refinement, care, and consistency of a five‑star experience. Every stay is personal, every detail considered, and every guest cared for with quiet elegance.