Guest Experience Host — Front Desk & VIP Service (Flexible)

Rbh Hospitality Management; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel management company in East London is seeking individuals for a guest services role. This position involves greeting guests, managing check-ins and check-outs, and providing local recommendations. Successful applicants will possess strong communication and multitasking skills, ensuring every guest's experience is memorable. Additionally, the hotel offers a dynamic work environment with various employee benefits, including hotel discounts and flexible working arrangements.

Benefits

Discounted hotel room rates

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Social and wellness events

Qualifications

• Strong communication skills to handle guest inquiries efficiently.
• Ability to create memorable guest experiences.
• Detail-oriented to manage bookings and requests accurately.
• Quick thinking for problem-solving in busy environments.

Responsibilities

• Greet guests warmly and handle check-ins and check-outs.
• Provide local insights to enhance guest experiences.
• Multitask effectively while managing guest requests.
• Keep the front desk organized and welcoming.
• Coordinate with housekeeping and maintenance teams.

Skills

Communication skills

Problem-solving

Detail-oriented

Multitasking

Job description

A prestigious hotel management company in East London is seeking individuals for a guest services role. This position involves greeting guests, managing check-ins and check-outs, and providing local recommendations. Successful applicants will possess strong communication and multitasking skills, ensuring every guest's experience is memorable. Additionally, the hotel offers a dynamic work environment with various employee benefits, including hotel discounts and flexible working arrangements.