Guest Experience Host – 24/7 Casino Reception

Rank Group; Leeds; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Rewards

Strong induction

Energy and variety

High standards

Career progression

Job summary

Grosvenor Casinos in Leeds is seeking a Receptionist to set the tone for guests from the moment they walk in. A warm greeting, friendly service and proactive help will shape the first impression of our vibrant venues.

You will join a 24/7 casino environment requiring flexibility for night shifts and weekends. We value individuality, offer progression within Grosvenor Casinos and The Rank Group, and celebrate an energetic, guest‑focused hospitality approach.

Qualifications

• Experience in hospitality or customer service is preferred.
• Strong interpersonal and social skills with a welcoming demeanor.
• Ability to work flexible hours, including nights and weekends, in a 24/7 environment.

Responsibilities

• Greet guests warmly and manage the front desk with a professional presence.
• Assist guests with enquiries and direct them to appropriate areas.
• Maintain a memorable, engaging atmosphere and deliver high service standards.

Job description

Grosvenor Casinos in Leeds is seeking a Receptionist to set the tone for guests from the moment they walk in. A warm greeting, friendly service and proactive help will shape the first impression of our vibrant venues.

You will join a 24/7 casino environment requiring flexibility for night shifts and weekends. We value individuality, offer progression within Grosvenor Casinos and The Rank Group, and celebrate an energetic, guest‑focused hospitality approach.