Guest Experience Host

Village Hotels; Tynemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic hotel group is looking for team members to join the reception at their Tynemouth location. You will create warm, welcoming experiences for guests and ensure a fun atmosphere. Candidates should possess strong communication skills and a proactive attitude towards problem-solving. Training opportunities are abundant, and there are numerous benefits, including health and wellness memberships, discounts, and flexible hours, to ensure both personal and professional growth.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Excellent training and development programs

Flexible working hours

Company Pension scheme

Life Insurance

Qualifications

• Must have a personality and the ability to create a warm guest experience.
• Ability to proactively solve problems before they arise.
• Strong memory to remember returning guests' preferences.

Responsibilities

• Welcome guests warmly and provide a vibrant experience.
• Provide knowledge about the hotel and local area.
• Resolve guest issues effectively before escalation.

Skills

Strong communication

Team player

Proactive problem solver

Great memory

Personality

Job description

A dynamic hotel group is looking for team members to join the reception at their Tynemouth location. You will create warm, welcoming experiences for guests and ensure a fun atmosphere. Candidates should possess strong communication skills and a proactive attitude towards problem-solving. Training opportunities are abundant, and there are numerous benefits, including health and wellness memberships, discounts, and flexible hours, to ensure both personal and professional growth.