Guest Experience & Front Office Leader

Kew Green Group; Eight Ash Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Guest Service Manager to enhance guest experiences across the hotel. This role involves leading reception operations, coaching a multi-skilled team across Front Office, Food & Beverage, and Events. The ideal candidate should have a strong Front Office background and excellent leadership skills, with a focus on guest satisfaction and team development. This position offers a chance to make a real impact on guest experiences.

Qualifications

• Strong Front Office background with a focus on guest satisfaction.
• Proven leadership experience in hospitality environments.
• Ability to coach and develop a diverse team effectively.

Responsibilities

• Lead reception operations to ensure guest satisfaction.
• Coach team members across various service areas.
• Ensure compliance with service excellence standards.

Skills

Guest satisfaction focus

Leadership skills

Multi-skilled team coaching

Front Office experience

Job description

A leading hotel management company in the United Kingdom is seeking a Guest Service Manager to enhance guest experiences across the hotel. This role involves leading reception operations, coaching a multi-skilled team across Front Office, Food & Beverage, and Events, and ensuring compliance with service excellence. The ideal candidate should have a strong Front Office background and excellent leadership skills, with a focus on guest satisfaction and team development.

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