Guest Experience & Front-of-House Lead - Free Parking

Surrey Heath BC- Internal; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

A local government council in the United Kingdom is seeking a Front of House and Guest Experience Officer to lead on customer relations and improve guest experiences. The ideal candidate will possess excellent communication skills and knowledge of customer service in the events industry. A generous benefits package is offered, including annual leave, a pension scheme, and subsidized gym membership.

Benefits

Generous annual leave

Local government pension scheme

Free parking

Subsidized gym membership

Payment of professional membership fee

Qualifications

• Polite manner with calm and professional attitude.
• Strong understanding of customer service in ticketing/events.
• Ability to design for accessibility in guest experience.

Responsibilities

• Lead customer relations and drive guest experience improvements.
• Manage communications with theatre customers.
• Utilize feedback to improve the theatre's performance.

Skills

Bilingual

Linux Administration

Documentation

LNG

Entry Level Finance

Tools

Spektrix ticketing system

Job description

A local government council in the United Kingdom is seeking a Front of House and Guest Experience Officer to lead on customer relations and improve guest experiences. The ideal candidate will possess excellent communication skills and knowledge of customer service in the events industry. A generous benefits package is offered, including annual leave, a pension scheme, and subsidized gym membership.