GUEST EXPERIENCE EXECUTIVE

Iconic Luxury Hotels; Maidenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious luxury hotel in Maidenhead is looking for a Guest Experience Executive to enhance guest satisfaction through personalized service and attention to detail. The ideal candidate should have a passion for hospitality, strong communication skills, and a proactive approach to ensuring exceptional service. This role offers competitive pay, team events, and generous benefits including annual leave and discounts at luxury properties.

Benefits

Competitive Salary

Annual leave including bank holidays

Team gatherings and appreciation events

Complimentary team meals

Staff accommodation available

Discounts on food & beverage offerings

Health cash plan

Training and Career Development opportunities

Qualifications

• Genuine enthusiasm for enhancing the guest experience.
• Experience working in hospitality preferred.
• Commitment to maintaining high standards of service.

Responsibilities

• Enhance the guest experience through personalized service.
• Collaborate with the Front of House team to meet guest needs.
• Address guest preferences proactively.

Skills

Enthusiasm for enhancing guest experience

Strong communication skills

Interpersonal skills

Proactive thinking

Job description

Guest Experience Executive

Cliveden House, Maidenhead, Berkshire, SL6 0JF

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

We are currently in search of a Guest Experience Executive to join our Front of House team. This role offers a unique opportunity to contribute to the overall satisfaction of our guests through personalised service and attention to detail. We are looking for an individual with a passion for creating exceptional guest experiences, strong communication skills, and a commitment to ensuring the highest standards of Hospitality.

Our Ideal Candidate Should

• Have a genuine enthusiasm for enhancing the guest experience
• Work closely with our Front of House team to ensure a seamless and memorable guest experience
• Embrace a hands‑on approach in addressing guest needs and preferences
• Demonstrate excellence communication and interpersonal skills
• Show commitment to maintaining the reputation of our House for exceptional service
• Display a keen interest in continuous improvement of guest servicesBe proactive and quick thinking, ensure that every guest receives a personalised and high standard of attention and care

What’s in it for you?

• Competitive Salary
• £5,500 estimated annual Tronc (non-contractual)
• Commission on products sales
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast‑paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!

Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.