Guest Experience Duty Manager (F&B & Front Office)

Hotel Du Vin; Cheltenham; On-site; GBP 33,000; Full time

Job summary

A regional hotel chain in Cheltenham is seeking a Duty Manager to oversee operations across multiple departments. This hands-on role requires experience in a busy Food & Beverage environment and offers clear career development paths to senior management positions. The ideal candidate should be enthusiastic about guest relations and local trends, with opportunities for advanced training and company benefits including discounted stays and healthcare plans.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rates

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Experience in a busy Food & Beverage Department.
• Looking to progress from Junior HoD to Senior HoD role.
• Familiarity with training and development opportunities.

Responsibilities

• Assist in the smooth running of customer-facing departments.
• Work closely with the breakfast team and Housekeeping Manager.
• Ensure positive guest relations and team performance.

Skills

Hands-on management experience

Guest relations experience

Knowledge of local area trends

Job description

A regional hotel chain in Cheltenham is seeking a Duty Manager to oversee operations across multiple departments. This hands-on role requires experience in a busy Food & Beverage environment and offers clear career development paths to senior management positions. The ideal candidate should be enthusiastic about guest relations and local trends, with opportunities for advanced training and company benefits including discounted stays and healthcare plans.