Guest Experience Concierge – Luxury Village Living

Audley Villages; Egham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retirement living provider in Egham seeks a dedicated Receptionist to enhance customer service experiences. Your responsibilities include managing customer inquiries and complaints while promoting teamwork. The role allows for creativity through event planning and requires a warm, professional demeanor. Benefits include competitive salary, work-life balance, pension contributions, discounts at restaurants, and more, providing a supportive environment for your career development.

Benefits

Competitive salary

Company pension scheme, 5% contribution

28 days holiday

50% discount on food and drinks

Guest suites at staff rates

Excellent learning opportunities

Employee discount portal membership

Healthcare Cash Plan Scheme

Refer a friend bonus

Free uniform

Qualifications

• Experience in taking reservations and handling business enquiries.
• Ability to manage and resolve complaints effectively.
• Experience in delegating tasks to junior colleagues.

Responsibilities

• Ensure the highest quality of service for Audley customers.
• Provide a warm and friendly service to all customers.
• Assist in the creation and management of hospitality events.

Skills

Customer service

Complaint resolution

Team leadership

Local area knowledge

Flexibility

Job description

A leading retirement living provider in Egham seeks a dedicated Receptionist to enhance customer service experiences. Your responsibilities include managing customer inquiries and complaints while promoting teamwork. The role allows for creativity through event planning and requires a warm, professional demeanor. Benefits include competitive salary, work-life balance, pension contributions, discounts at restaurants, and more, providing a supportive environment for your career development.