Guest Experience Concierge — Hotel Receptionist

02- Front Office; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prestigious hotel in Greater London is seeking a Receptionist to create a warm and inviting atmosphere for guests. In this crucial role, you will ensure every guest receives exceptional service throughout their stay. Responsibilities include managing check-in and check-out, providing information on hotel services, and resolving guest inquiries. Ideal candidates should have strong organizational skills, excellent communication abilities, and ideally experience in a similar role at a 5-star hotel. There are exciting opportunities for career progression within the Arora group.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted rates at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• 5-star hotel experience in a similar role is an advantage.
• Very good at multi-tasking and remaining calm under pressure.
• A smart and professional appearance.

Responsibilities

• Greet guests with a warm welcome.
• Manage check-in and check-out procedures efficiently.
• Provide information about hotel facilities and services.
• Handle guest inquiries and resolve issues.
• Work closely with other departments for seamless experiences.
• Prepare guests’ bills and allocate rooms.

Skills

Providing high-quality service

Strong organizational skills

Excellent communication skills

Multi-tasking

Attention to detail

Positive proactive manner

Tools

Opera PMS

Job description

A prestigious hotel in Greater London is seeking a Receptionist to create a warm and inviting atmosphere for guests. In this crucial role, you will ensure every guest receives exceptional service throughout their stay. Responsibilities include managing check-in and check-out, providing information on hotel services, and resolving guest inquiries. Ideal candidates should have strong organizational skills, excellent communication abilities, and ideally experience in a similar role at a 5-star hotel. There are exciting opportunities for career progression within the Arora group.