Guest Experience Concierge

Changeworknow is part of the Access Group; Tattershall; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Pension Scheme

Discount on holidays

Job summary

Away Resorts is hiring a Guest Services Assistant at Tattershall Lakes Country Park in Lincolnshire to be the friendly first point of contact for guests. You will welcome guests, check them in, handle bookings, and provide prompt responses to enquiries to ensure a smooth stay.

The role emphasizes strong customer service, a calm demeanor under pressure, teamwork, and the ability to resolve issues efficiently across the park’s operations.

Qualifications

• Experience in customer service, hospitality, retail, reception, or a similar guest-facing role would be beneficial, but most importantly, we're looking for people with a positive attitude and a genuine passion for delivering exceptional experiences.
• You'll be someone who: Enjoys talking to and helping people, Communicates confidently and professionally, Stays calm and positive under pressure, Has strong attention to detail, Enjoys working as part of a team, Takes pride in solving problems and finding solutions.

Responsibilities

• Welcoming guests and delivering outstanding customer service
• Managing check-ins and check-outs efficiently
• Taking holiday and activity bookings
• Answering guest enquiries face-to-face, over the phone, and online
• Resolving guest concerns quickly and professionally
• Working closely with teams across the park to ensure a seamless guest experience
• Helping to create memorable holidays from arrival through to departure

Job description

Away Resorts is hiring a Guest Services Assistant at Tattershall Lakes Country Park in Lincolnshire to be the friendly first point of contact for guests. You will welcome guests, check them in, handle bookings, and provide prompt responses to enquiries to ensure a smooth stay.

The role emphasizes strong customer service, a calm demeanor under pressure, teamwork, and the ability to resolve issues efficiently across the park’s operations.