Guest Experience Associate — Hospitality & Events

Best Western Sheffield City Hotel; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel chain in Sheffield is looking for Guest Service Assistants to deliver exceptional service and create a welcoming environment for guests. This role is perfect for individuals who are friendly, motivated, and have a genuine passion for hospitality. Candidates will receive full training across various areas, including reception and food service, with opportunities for career development through funded apprenticeships.

Benefits

Career development programmes

Discounts on hotel stays

Free use of gyms and leisure facilities

Access to wellbeing support

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Confidence to work as part of a team.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Maintain cleanliness and presentation across all guest areas.

Skills

Strong communication skills

Proactive approach

Comfortable using technology

Job description

A leading hotel chain in Sheffield is looking for Guest Service Assistants to deliver exceptional service and create a welcoming environment for guests. This role is perfect for individuals who are friendly, motivated, and have a genuine passion for hospitality. Candidates will receive full training across various areas, including reception and food service, with opportunities for career development through funded apprenticeships.