Guest Experience Associate (Hospitality)

Kew Green Hotels; Chester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hotel management company in Chester is looking for a Guest Service Assistant to enhance the guest experience at the hotel. This role involves delivering excellent service across various guest-facing areas such as reception and food and beverage. The ideal candidate should have a genuine passion for hospitality, strong communication skills, and a proactive attitude. This position offers career development opportunities and various perks, including discounts and access to gym facilities.

Benefits

Career development through apprenticeships

Discounts on hotel stays and retailers

Free use of gyms and leisure facilities

24/7 access to wellbeing support

Qualifications

• Genuine passion for people and hospitality.
• Experience is great, but not essential.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service.
• Build genuine relationships with guests.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals.
• Represent our values and culture, keeping guest experience at the centre.

Skills

Strong communication skills

Team player

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

A leading hotel management company in Chester is looking for a Guest Service Assistant to enhance the guest experience at the hotel. This role involves delivering excellent service across various guest-facing areas such as reception and food and beverage. The ideal candidate should have a genuine passion for hospitality, strong communication skills, and a proactive attitude. This position offers career development opportunities and various perks, including discounts and access to gym facilities.