Guest Experience Advisor — Restaurant & Cafe

Dobbies Garden Centres Ltd; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer is seeking a passionate Restaurant Customer Advisor in Scotland to enhance customer experiences across their restaurants. The ideal candidate will provide exceptional service, promote the Dobbies Club membership, and thrive in a dynamic work environment. Responsibilities include assisting customers, maintaining store cleanliness, and working with the team to deliver high-quality service. This role offers generous benefits and opportunities to grow within the company.

Benefits

Generous annual leave entitlement

50% discount in Restaurants

Access to financial wellbeing support

Employee wellbeing platform

Dobbies Academy for development

Qualifications

• A passion for delivering great customer experiences.
• Experience in a customer-facing role, preferably in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Provide exceptional customer service and assist with various transactions.
• Promote the benefits of the Dobbies Club membership to drive sales.
• Maintain cleanliness and collaborate with the team to manage store upkeep.

Skills

Customer service

Teamwork

Communication

Product knowledge

Time management

Job description

A leading garden centre retailer is seeking a passionate Restaurant Customer Advisor in Scotland to enhance customer experiences across their restaurants. The ideal candidate will provide exceptional service, promote the Dobbies Club membership, and thrive in a dynamic work environment. Responsibilities include assisting customers, maintaining store cleanliness, and working with the team to deliver high-quality service. This role offers generous benefits and opportunities to grow within the company.