GTR - Rail Replacement Controller - Maternity Cover

Transport UK London Bus; City Of London; On-site; GBP 35,000; Full time

Job summary

A transport and logistics company is seeking a Rail Replacement Controller for a maternity cover position. The role is office-based in Croydon, involving shift work on a 4 on 4 off schedule. Responsibilities include managing replacement transport, ensuring high service quality, and collaborating with suppliers. The position offers a competitive salary of £35,000 per annum and additional benefits like sick pay. Ideal candidates should demonstrate calmness under pressure and relevant logistics experience.

Benefits

Generous Company Sick Pay Scheme

Access to Employee Assistance Programme

Qualifications

• Able to manage replacement buses and coaches effectively.
• Must have a duty of care for health and safety.
• Experience in shift working on a rota basis.

Responsibilities

• Plan and manage replacement buses and coaches.
• Ensure customer-focused response quality.
• Provide administrative support efficiently.
• Work with external suppliers and colleagues.

Skills

Develop effective working relations with suppliers and colleagues

Handle high pressure situations calmly

Experience in logistics or passenger transport

Job description

GTR - Rail Replacement Controller - Maternity Cover

Application Deadline: 12 January 2026

Department: TUK Rail Replacement

Employment Type: Fixed Term Contract

Location: TUK London Head Office

Reporting To: Control Manager

Compensation: £35,000 / year

Description

Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic bus & rail industry.

The Duty Controller role operates on a 4 on 4 off schedule including day and night shifts. The role is fully office based from Corinthian House in Croydon. This role will be temporary to cover Maternity Leave.

Key Responsibilities

• To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
• Responsible for the quality of our customer-focused response.
• To provide efficient and effective administrative support.
• Work effectively with external suppliers and colleagues.
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
• To undertake any other duties commensurate with the role.

Skills, Knowledge and Expertise

• An individual who can develop effective working relations with suppliers and colleagues
• Can handle high pressure situations in a calm, professional and logical manner.
• It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
• The post involves shift-working on a rota basis covering Day & Night shift on a four on four off pattern.

Benefits

• Fixed Term Contract (Maternity Cover up to 12 months)
• Competitive salary, £35,000 per annum
• Generous Company Sick Pay Scheme
• Access to our Employee Assistance Programme