GTM Business Operations Associate

Scale AI, Inc.; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Scale AI, Inc. is seeking a GTM Business Operations Associate to streamline the sales engine across onboarding, enablement content, forecast, CRM hygiene and advisor programs.

You will partner with the Head of Commercial Strategy & Operations to design playbooks, build pricing models, track pipeline, and ensure timely bids and tenders. The role blends analytics, operations and cross-functional collaboration in a fast-growing tech environment.

Qualifications

• Strong analytical and commercial mindset.
• Hands-on CRM and reporting experience.
• Advanced Excel and Google Sheets skills.
• Familiarity with SQL or BI tools (Tableau/Looker) is a plus.
• Excellent written communication skills.
• Strong project management abilities.
• Willingness to collaborate across teams.

Responsibilities

• Design onboarding for new GTM hires with milestones.
• Build and maintain a central enablement content library.
• Turn launches into field-ready training with Product, EPD and Marketing.
• Document and refine sales playbooks, stages and handoffs; roll out regionally.
• Prepare forecasting and pipeline reporting; improve data accuracy over time.
• Keep Salesforce data clean and surface tooling ideas.
• Track GTM metrics and provide insights to leadership.
• Coordinate advisor onboarding and engagement tracking.
• Analyze advisor impact and inform program investments.
• Manage advisor agreements, scheduling and reporting.

Skills

Data analysis

CRM experience

Advanced Excel

Pricing models

Project management

Cross-functionalCollaboration

Communication

SQL/BI tools

Forecasting

Deal structuring

Tools

Salesforce

Tableau

Looker

Claude

SQL

Excel

Google Sheets

Job description

Scale’s Global Public Sector (GPS) team is growing quickly as we work to build reliable AI systems for governments around the world. This is one of the most ambitious and high-impact problems of our time, and our go-to-market team sits at the front line of it - building relationships with government customers, shaping complex deals, and turning pipeline into deployed programs.

We’re looking for a GTM Business Operations Associate to make our sales team run with more rigour, predictability and speed. Working closely with the Head of Commercial Strategy & Operations, you’ll lead on getting new sellers productive fast and giving deal teams hands‑on support on bids, tenders and pricing, and act as a key partner in running our sales operations and advisor program. This role is ideal for a highly analytical, commercially minded generalist - someone who thrives with autonomy and enjoys being close to deals.

Responsibilities:

• Design and run onboarding for new GTM hires - building the curriculum, materials and 30/60/90-day milestones that get sellers productive quickly
• Build and maintain a central library of enablement content (product and use‑case overviews, customer stories, competitive positioning, objection handling) and keep it current as our offerings evolve
• Partner with Product, EPD and Marketing to turn new launches and capabilities into clear, field‑ready training for the sales team

Sales operations - playbooks, process, tooling & forecasting

• Work alongside the Head of Commercial Strategy & Operations to document and refine our sales playbooks, stage definitions, qualification criteria and deal handoffs, and support their rollout across regions
• Keep the GTM operating cadence running smoothly - weekly pipeline reviews, monthly forecast calls and quarterly business reviews - by preparing inputs, flagging risks and tracking follow‑through on actions
• Prepare the forecasting and pipeline reporting used by leadership, pulling together data from across the sales team and improving accuracy over time
• Keep CRM (Salesforce) data clean and up to date, working with sellers on opportunity hygiene, and surface ideas for where tooling and AI could remove manual work
• Track GTM metrics (pipeline generation, conversion, win rates, cycle times, bookings vs. target) and turn the data into clear insights for the sales team and leadership
• Partner with the Head of Commercial Strategy & Operations on the day‑to‑day running of the advisor program - coordinating onboarding of new advisors and keeping a clear view of each advisor’s network, expertise and active engagements
• Coordinate introductions, briefings and follow‑ups between advisors and deal teams, so every engagement has a clear objective and next step
• Track advisor impact (meetings sourced, pipeline influenced, deals supported) and prepare the analysis that informs where we invest, expand or refocus the program
• Handle the operational side of advisor relationships, including agreements, check‑in scheduling and internal reporting

Deal support - bids, tenders & pricing

• Partner with deal teams on complex opportunities - helping structure pricing and commercial proposals, building pricing models, and coordinating internal approvals across finance, legal and leadership
• Run the bid and tender process - tracking opportunities and deadlines, coordinating contributors across sales, EPD, legal and security, and keeping submissions on time and to a high standard
• Build a reusable bid library (standard responses, compliance and security answers, case studies, pricing templates) so each submission is faster and stronger than the last
• Capture learnings from wins and losses and feed them back into playbooks, pricing guidance and enablement

Ideally you would have:

• A penchant for digging deeply into the data yourself, thinking from first principles, and iterating quickly to deliver results
• Strong commercial instincts and a genuine interest in how deals get won - from first meeting to signed contract
• Hands‑on experience with CRM and reporting tools, and advanced Excel / Google Sheets and Claude skills; SQL or BI tools (e.g. Tableau, Looker) a plus
• Excellent written communication - you can turn complex material into clear training content, crisp bid responses and polished executive‑level comms
• Strong project management skills, with the ability to run several workstreams and hard deadlines in parallel without dropping the ball
• A strong orientation toward outcomes, and a history of being scrappy when it counts
• Low ego and highly collaborative - you’re excited to work alongside smart, humble teammates and do whatever it takes to help the team succeed
• An easygoing interpersonal style that lets you hold sellers accountable on pipeline discipline while earning their trust, and build credibility with senior external advisors
• Proven ability to build high‑trust relationships with a wide range of people across sales, finance, legal and delivery
• Excellent qualitative and quantitative analytical skills

Nice to haves:

• 2-4 years in sales operations, revenue operations, sales enablement or business operations at a high‑growth tech company, or at a top‑tier VC firm, consulting firm, investment bank, or similar
• Exposure to enterprise or public sector sales cycles, including RFPs, tenders, frameworks or government procurement
• Experience building pricing, forecasting, capacity or territory planning models
• Experience supporting advisor, partner or channel programs

PLEASE NOTE: Our policy requires a 90‑day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high‑quality data and full‑stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

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