Growth Partner Manager, Creators

Patreon; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading creator platform in London is seeking a Growth Partner Manager to enhance creator success. This role involves managing a dynamic portfolio, responding to creator inquiries, and leveraging data for decision-making. The ideal candidate has significant experience in customer success and understands the creator economy. The company offers a hybrid work model with a focus on community building.

Benefits

Competitive benefits package

Parental leave

Pension contributions

Qualifications

• 4+ years in customer success, partnerships or account management.
• 2+ years in the creator space with podcasts, video, or music.
• High operational rigor and CRM usage.

Responsibilities

• Drive strategy for a dynamic portfolio of creators.
• Respond swiftly to inbound questions from creators.
• Share updates while maintaining personal communication.

Skills

Communication skills

Analytical abilities

Negotiation skills

Customer success experience

Data-driven decision making

Empathy

Strategic advice

Education

BA/BS degree or higher

Job description

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception
• 60 million+ free new memberships for fans who may not be ready to pay just yet, and
• 10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Growth Partner Manager, Creators to support our mission.

This role is based in London or remotely in the UK.

About the Team

The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management.

About the Role

This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success of a dynamic book of business partners and driving data-backed solutions and opportunities.

• Drive strategy and support for a high-volume dynamic portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices. Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools, both in a 1:1 and 1:many included capacity.
• Respond to inbound questions with speed and clarity, helping creators feel heard and supported.
• Share updates and learning resources with creators while keeping communication personal and actionable.
• Identify and elevate common issues, feedback, or trends to improve products and processes.
• Champion partner feedback to product teams for optimization of internal and external tools.
• Collaborate closely with cross-functional teams to continuously improve the creator experience. Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team.
• Manage and negotiate complex deal structures, partnering closely with finance and legal teams.

About You

• BA/BS degree or higher
• 4+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
• 2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
• Expertise in using data and analytics to develop insights for decision making.
• Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners.
• Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
• Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training.
• Curious, empathetic, and confident offering strategic advice in short, focused interactions.
• Track record of revenue and product‑adoption growth within a medium- to large‑strategic portfolio.
• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
• High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.
• Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus.
• Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing.

Growth & Learning Opportunities

• Understand the complex business models of top‑earning creators and identify new monetization levers.
• Hone advanced relationship‑building skills with multifaceted creator teams.
• Deepen expertise in community engagement, fan conversion, and membership economics.
• Play a key role in shaping a product‑led company’s feature set for the creator economy.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, vacation leave, company holidays and recharge days, patronage, parental leave and sick leave, and pension with an employer contribution.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.

Patreon reserves the right to modify or update compensation and benefits at any time.