Groups & Events Manager

Sales; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel chain in City of Westminster seeks a Head of Groups & Events Planning to maximize hotel revenue through seamless event planning and execution. The role involves leading a team, ensuring operational excellence, and building relationships with clients and suppliers. Candidates should have strong leadership skills and a minimum of 2 years of experience in a management role within a luxury hotel environment. Join us at Meliá for a rewarding career with global opportunities.

Benefits

Global career opportunities across more than 350 hotels

Hotel discounts for you, your friends & family

Life Assurance x3 Salary

Generous hotel service charge

Health cash plan & discounted dental & optical cover

Company pension scheme

Loyalty rewards & refer-a-friend bonus (£500)

29 days’ holiday including bank holidays

Access to global e-learning platform

High-street savings

Meals on duty

Qualifications

• Minimum 2 years’ experience in a management or leadership role.
• Experience in a similar luxury hotel environment.
• Proactive, analytical and service-driven mindset.

Responsibilities

• Maximise hotel revenue through planning and coordination of events.
• Ensure guest satisfaction while driving financial performance.
• Lead and develop the Conference and Events Coordinators team.
• Build strong relationships with external suppliers.

Skills

Strong leadership

Financial skills

Operational skills

Communication skills

Attention to detail

Planning ability

Problem-solving skills

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Head of Groups & Events Planning

Department:Groups & Events
Location:ME London
Reports to:General / Hotel Manager
Package:Competitive salary +10% annual performance-related bonus+service charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Enrolment to the Company Bonus Scheme (10% of salary)
• Life Assurance x3 Salary
• Generous hotel service charge
• Health cash plan & discounted dental & optical cover
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 29 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High‑street savings through Perks at Work
• Meals on duty

Mission

As Head of Groups & Events Planning, you will maximise hotel revenue through the seamless planning, coordination, and delivery of all groups and events. You’ll ensure every detail — from contracting to execution — elevates guest satisfaction while driving financial performance. Leading and developing the Conference and Events Coordinators in your team, you will champion operational excellence, strengthen client relationships, and secure the hotel’s position as a top MICE destination.

Key Responsibilities

Operational Excellence

• Set team objectives, review contracts, allocate events, and oversee planning tasks.
• Ensure timely completion of group summaries, BEOs, and structured pre‑con meetings.
• Monitor event delivery, resolve incidents, implement improvements, and track recurring issues.
• Prepare key departmental projections with F&B and provide insights during business reviews.
• Build strong relationships with external suppliers and oversee site inspections and visits.
• Represent the hotel at social event and MICE trade shows to support business generation.

• Participate in the creation, monitoring, and adjustment of departmental budgets.
• Analyse P&L, revenues, and expenses, identifying efficiencies and revenue opportunities.
• Ensure accurate billing, reporting, forecasting, and financial follow‑up for groups/events.

What we’re looking for

• Strong leadership, financial, operational, and communication skills
• Experience in a similar luxury hotel environment
• High attention to detail with a proactive, analytical and service‑driven mindset
• Excellent planning ability and proven problem‑solving skills
• Minimum 2 years’ experience in a management / leadership role

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

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Compensation: Competitive salary