Groups and Events Manager

Hyatt Regency London Olympia; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A premier hotel in London is hiring a Groups & Events Manager to oversee event planning and execution, ensuring client satisfaction throughout the process. The ideal candidate will have experience in managing group and event bookings, maintaining detailed records, and collaborating with various teams. This role offers a dynamic work environment and numerous employee benefits, including complimentary hotel nights and discounts for family and friends.

Benefits

12 complimentary nights across Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on selected food and beverages

Complimentary uniform laundering

Headspace membership

Continuous learning and development

Career promotion opportunities

Qualifications

• Experience managing groups and/or events, ideally in a hotel environment.
• Passion for service excellence and creating memorable guest experiences.

Responsibilities

• Manage group and event enquiries from initial contact to post-event follow-up.
• Plan and coordinate event details including logistics and supplier collaboration.
• Conduct site inspections and present offerings to clients.

Skills

Event planning experience

Client communication

Team collaboration

Attention to detail

Knowledge of industry trends

Job description

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About Hyatt Regency London Olympia

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel‑vaulted roofs of the Grand and National Halls, the new 14‑acre site will feature a boutique multi‑screen arthouse cinema, a 4,000‑capacity music and performing arts venue, a 1,500‑seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co‑working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.

Duties and responsibilities related to the Groups & Events Manager role

• Manage group and event enquiries from initial contact to post‑event follow‑up, ensuring prompt communication, accurate proposals, and exceptional client satisfaction.
• Plan and coordinate all event details (corporate, social, and group bookings), including rate quotations, logistics, and collaboration with third‑party suppliers.
• Conduct site inspections and client meetings to understand requirements and present offerings confidently and professionally.
• Communicate effectively with internal operational teams to ensure seamless event execution and a consistent guest experience.
• Maintain meticulous records of all bookings and event details within internal systems, ensuring accuracy and clarity for all departments.
• Develop and implement strategies to attract and convert new business, cultivating long‑term relationships with corporate clients, agencies, and event planners.
• Collaborate cross‑functionally with Marketing, Events, and Operations to support promotional initiatives and deliver high‑quality, memorable events.
• Stay informed on industry trends and best practices to continuously enhance event offerings and drive repeat business.

About you

You have experience managing groups and/or events, ideally within a hotel environment. You bring a strong passion for planning, service excellence, and delivering memorable events and guest experiences.

Just some of the benefits you will enjoy as a Groups & Events Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Next steps: Apply today for this Groups & Events Manager role and start your journey with Hyatt Hotels!