Group Travel Consultant

Succeed Recruitment; Willenhall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist travel company in Birmingham is seeking a Group Travel Consultant to create, develop, and organise bespoke cultural and tour itineraries. You will be the primary contact for customers, providing outstanding service throughout their booking journey. Ideal candidates will have previous travel industry experience and ideally speak a second European language. The role offers a competitive salary plus commission.

Qualifications

• Previous travel industry experience, ideally in arranging and selling group tours.
• Fluency in at least one modern European language is an advantage.
• Excellent communication skills and good telephone manner.

Responsibilities

• Provide advice about organising tours and travel.
• Develop travel itineraries and meet customer needs.
• Liaise with suppliers for transport and accommodation.
• Build lasting relationships with customers and gather feedback.
• Handle payments and general administrative tasks.
• Deal with unforeseen issues in the out-of-hours response rota.

Skills

Travel industry experience

Fluency in another European language

Attention to detail

Communication skills

IT skills

Enthusiasm and confidence

Job description

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel company based in the heart of Birmingham city centre. If you're looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language) we’d love to hear from you! In this fast‑paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards. This is an office‑based role in Birmingham city centre and our client can offer a competitive salary plus commission. Hours of work are Monday‑Thursday 9am‑5.30pm, 9am‑4pm on Friday with reduced hours 10am‑3.30pm during August. If this role is of interest to you, please apply online.

Role of Group Travel Consultant

• Providing advice about organising tours and travel to different destinations
• Developing travel itineraries and ensuring that all the needs of the customers are met
• Liaising with suppliers to make arrangements for transport, accommodation, and activities
• Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again
• Dealing with payments and general administration tasks
• Dealing with unforeseen issues and involvement in the out‑of‑hours response rota

Skills required for the role

• Previous travel industry experience and ideally, experience of arranging and selling group tours
• Fluency in at least one other modern European language would be an advantage
• Good attention to detail
• Excellent communication skills, good telephone manner
• Good IT skills
• Enthusiasm, confidence, and flexibility

If you’re interested in learning more about this Group Travel Consultant role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available.