Group Product Manager

Backbase Inc.; Cardiff; On-site; GBP 90,000 - 140,000; Full time

Job summary

Backbase Cardiff is hiring a Lead Product Manager – Digital Banking to define and drive the multi-year vision for our self-serve digital banking products. You will align this with our broader banking strategy, build compelling business cases, and lead cross-functional teams to market success.

You will mentor other Product Managers, collaborate with bank executives and customers, and translate needs into actionable product strategies, delivering measurable business impact such as new clients, ARR

Qualifications

• Digital Banking Expertise: Strong background in Digital Banking domains, with prior experience in Payments being a significant advantage.
• Product Development: 5+ years of experience leading cross-functional Agile teams to deliver digital products in scale-up or enterprise environments.
• Strategic Vision: Proven ability to define and execute a 2-3 year product strategy that aligns with company objectives and drives measurable business impact.
• Market Leader: Experience influencing product direction through market insights, competitive analysis, and innovation, with a track record of driving industry-leading initiatives.
• Team Development: Demonstrated experience mentoring and developing product teams, with at least 2+ direct reports or a history of coaching junior PMs to senior roles.
• Customer-Centric Mindset: Strong ability to translate customer insights into product decisions, with a proven track record of improving key metrics such as NPS, engagement, or retention by 10-20%.
• Agile Expertise: Hands-on experience in Agile environments, managing products with 100k+ users or $10M+ in revenue.
• Commercial Acumen: Strong understanding of sales and product marketing dynamics, with the ability to act as a Subject Matter Expert to guide product development.

Responsibilities

• Define and execute the multi-year vision for Backbase’s Digital Banking offerings, leveraging existing solutions and accelerating innovation.
• Develop compelling business cases for major initiatives, securing investment and prioritization for high-impact projects.
• Partner with C-level executives, banking leaders, and customers to understand market needs and translate them into actionable product requirements.
• Work cross-functionally with R&D, engineering, UX, and business teams to ensure smooth execution and timely delivery.
• Align product strategy with wider company objectives, influencing decision-making at all levels.
• Mentor and coach mid-level Product Managers and Business Analysts, ensuring alignment with organizational goals.
• Foster a collaborative, innovative, and accountable team culture that thrives on excellence.
• Deliver results that directly impact key metrics: New customer acquisition; Increased ARR; Reduced customer churn; Higher upsell and cross-sell opportunities.

Skills

Digital Banking

Product Development

Strategic Vision

Market Insights

Mentoring

Customer Focus

Agile

Commercial Acumen

Tools

R&D

Engineering

UX

Job description

Talk about a wow office space! Backbase Cardiff is based in the historic Bonded Warehouse: Atlantic Wharf in Cardiff Bay. Constructed in 1861, it's one of the first warehouses built in Cardiff Docks. With excellent transport links and a breathtaking view of the Quay waterfront, this trendy, warehouse-style office will definitely make you reconsider working from home.

As a Lead Product Manager – Digital Banking, you will define and drive the multi-year vision for our self-serve Digital Banking products. You’ll align this vision with our broader business banking strategy, build strong business cases to secure resources, and lead the execution to ensure market success.

This role requires a mix of strategic thinking, stakeholder engagement, and team leadership. You’ll work closely with bank executives, customers, and internal teams to translate needs into actionable product strategies while mentoring and guiding other Product Managers to success. Your goal? Deliver measurable business impact—acquiring new clients, increasing ARR, reducing churn, and enabling upsell/cross-sell opportunities.

What you'll do

• Define and execute the multi-year vision for Backbase’s Digital Banking offerings, leveraging existing solutions and accelerating innovation;
• Develop compelling business cases for major initiatives, securing investment and prioritization for high-impact projects.2. Stakeholder & Executive Engagement
• Partner with C-level executives, banking leaders, and customers to understand market needs and translate them into actionable product requirements;
• Work cross-functionally with R&D, engineering, UX, and business teams to ensure smooth execution and timely delivery;
• Align product strategy with wider company objectives, influencing decision-making at all levels.3. Leadership & Team Development
• Mentor and coach mid-level Product Managers and Business Analysts, ensuring alignment with organizational goals;
• Foster a collaborative, innovative, and accountable team culture that thrives on excellence.4. Driving Measurable Outcomes
• Deliver results that directly impact key metrics:
• New customer acquisition;
• Increased ARR (Annual Recurring Revenue);
• Reduced customer churn;
• Higher upsell and cross-sell opportunities.

Who you are

• Experience & Skills
• Digital Banking Expertise: Strong background in Digital Banking domains, with prior experience in Payments being a significant advantage;
• Product Development: 5+ years of experience leading cross-functional Agile teams to deliver successful digital products in scale-up or enterprise environments;
• Strategic Vision: Proven ability to define and execute a 2-3 year product strategy that aligns with company objectives and drives measurable business impact;
• Market Leader: Experience influencing product direction through market insights, competitive analysis, and innovation, with a track record of driving industry-leading initiatives;
• Team Development: Demonstrated experience mentoring and developing product teams, with at least 2+ direct reports or a history of coaching junior PMs to senior roles;
• Customer-Centric Mindset: Strong ability to translate customer insights into product decisions, with a proven track record of improving key metrics such as NPS, engagement, or retention by 10-20%;
• Agile Expertise: Hands-on experience in Agile environments, managing products with 100k+ users or $10M+ in revenue;
• Commercial Acumen: Strong understanding of sales and product marketing dynamics, with the ability to act as a Subject Matter Expert to guide product development.Personal Attributes
• Passionate & Self-Driven: You thrive in fast-paced environments, pushing for clarity and delivery while maintaining strong collaboration;
• Strategic Thinker: You possess a distinctive ability to prioritize and delegate tasks effectively, balancing varying workloads and importance;
• Adaptable Leader: You navigate ambiguity with ease and rapidly adapt to shifting priorities;
• Role Model: You lead by example, demonstrating the behaviors, work ethic, and commitment that inspire your team to excel.Why Join Backbase?At Backbase, we don’t just build products—we shape the future of digital banking. As a Lead Product Manager, you will drive the evolution of our Digital Banking strategy, with a strong focus on payment modernization as a key pillar of transformation.This role is your opportunity to redefine how banks innovate, ensuring seamless, frictionless experiences that meet the growing demands of businesses and consumers. You’ll work closely with C-level executives, banking leaders, and cross-functional teams to develop solutions that accelerate digital banking adoption, modernize payment infrastructure, and drive measurable business impact.We celebrate bold ideas, collaboration, and innovation—and we have fun doing it. Join us, and let’s redefine the digital banking landscape together.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

The work is the standard

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

Ambition without ego

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

Real AI, running in real banks

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Grow while you build

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

17 offices. One mission.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Wellness that goes the distance

Real support built for the long game. We invest in the people who build the product, not just the product.