Group Meeting & Events Manager

Imperial London Hotels; Greater London; On-site; GBP 60,000; Full time

Job summary

A family-owned hotel group in Central London seeks a Group Meetings & Events Manager to lead a team, drive revenue growth, and optimize operations. The ideal candidate should have over 5 years of M&E management experience and strong skills in sales and data analytics. Join us to shape exceptional guest experiences and thrive in our vibrant work environment.

Benefits

Generous holiday allowance

Pension scheme

Exclusive staff discounts

Qualifications

• 5+ years of experience in M&E management within hospitality.
• Strong commercial acumen with expertise in sales strategies.
• Exceptional interpersonal and communication skills.

Responsibilities

• Provide leadership to the M&E team for exceeding targets.
• Cultivate a sales-driven environment to boost booking conversions.
• Develop data reporting systems for revenue optimization.

Skills

Leadership

Sales strategies

Data analytics

CRM systems

Interpersonal skills

Education

Degree in Hospitality Management or Business

Tools

Tableau

Excel

Delphi

Opera

Job description

Group Meetings & Events Manager

Imperial London Hotels Group

40 hours a week (Flexible 5/7 days)

£60,000 (Dependent on experience) + Benefits

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) Family of Hotels where we have a rich history of over 200 years of hospitality experience creating unique guest experiences.

Our eight hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our large stand-alone Royal National hotel with a huge 1630-bedroom capacity. Collectively our 8 hotels have a fantastic variety of meetings and events spaces with flexibility to accommodate around-table discussions for 6 people, a large conference attended by over 700 delegates within our 28 meeting rooms.

We are now recruiting for a Group Meetings & Events Sales Manager to join our vibrant team. We don\'t want you to work for us, we want you to work with us and be part of our ILH Family.

In this exciting role, you will be reporting to our Head of Sales and implementing strategies to achieve our Meetings & Event sales & revenue targets. Responsible for generating new sales, networking, and nurturing our existing clients to increase revenues across the hotels.

What you\'ll be doing

As the Group Meetings & Events Manager, you will be a pivotal leader in shaping the future of our M&E operations across Imperial London Hotels. Leading a dedicated team of 8-10 professionals, you will drive revenue growth, streamline processes, and deliver outstanding experiences for clients and delegates, all while embodying our commitment to exceptional hospitality and operational excellence. This is an exciting opportunity to make a lasting impact, working collaboratively with hotel operations and marketing teams to bring our brand’s vision to life.

• Inspire and Lead: Provide visionary leadership to the M&E team, fostering a culture of collaboration, accountability, and high performance to exceed targets and enhance team capabilities.
• Drive Revenue Growth: Cultivate a sales-driven environment, leveraging training and incentives to boost booking conversions and grow market share.
• Harness Data Insights: Develop robust data reporting systems to uncover opportunities for revenue optimization and operational improvements, ensuring informed decision-making.
• Build Lasting Relationships: Nurture key client partnerships, delivering tailored experiences that reward loyalty and encourage repeat business.
• Streamline Operations: Review and refine standard operating procedures (SOPs) to ensure clarity, consistency, and efficiency in all M&E processes.
• Optimize Systems: Audit and maintain M&E platforms, ensuring accurate, up-to-date content and seamless functionality aligned with brand standards.
• Enhance Guest Experiences: Regularly evaluate guest journeys, using feedback to implement innovative improvements that elevate delegate satisfaction.
• Amplify Our Brand: Collaborate with the Brand & Marketing team to create compelling campaigns that showcase ILH’s M&E offerings to a wider audience.

Who We’re Looking For

• A proven leader with 5+ years of experience in M&E management within hospitality, demonstrating success in revenue growth and team leadership.
• Strong commercial acumen, with expertise in sales strategies, data analytics (e.g., Tableau, Excel), and CRM systems (e.g., Delphi, Opera).
• Exceptional interpersonal and communication skills, with a talent for building relationships and influencing stakeholders across all levels.
• A degree in Hospitality Management, Business, or a related field; certifications like CMP are a plus.
• A passion for delivering outstanding guest experiences, with a proactive, innovative approach to process improvement in a fast-paced, luxury environment.
• Alignment with our values of hospitality, integrity, excellence, and community, with a commitment to creating memorable moments for every guest.

Why Join Us?

• Be Part of a Legacy: Join a family-owned business with a rich history and a forward-thinking vision, where your contributions shape our future.
• Competitive Benefits: Enjoy a competitive salary, generous holiday allowance, pension scheme, and exclusive staff discounts across our hotels and dining venues.
• Career Growth: Access tailored training and development opportunities to support your professional journey within our dynamic group.
• Vibrant Work Environment: Work in the heart of London, surrounded by a passionate team dedicated to delivering excellence in hospitality.

What’s in it for you

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high-street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well-being support
• Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits here.