Group Customs and Compliance Specialist

DFS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in Greater London is looking for a Group Customs and Compliance Specialist to ensure compliance with customs regulations. The role includes managing documentation, conducting audits, and liaising with various stakeholders to ensure efficient customs processes. Candidates should have proven experience in customs compliance, strong analytical and communication skills, as well as IT literacy. The company offers a comprehensive benefits package, including growth opportunities, discounts, and well-being perks.

Benefits

Potential Annual Bonus Scheme

Growth and Training

Great holiday allowance

30% off DFS and Sofology products

Access healthcare services

Group Pension and Sharesave schemes

Life Assurance & Sick Pay

Qualifications

• Proven experience in customs compliance, import or export control or trade compliance.
• Experience carrying out audits and managing customs documentation.
• Strong analytical skills to identify risks and regulatory gaps.
• Excellent communication skills to work effectively with suppliers, agents, authorities and colleagues.

Responsibilities

• Update commodity codes and distribute them to relevant parties.
• Ensure new suppliers receive necessary customs instructions.
• Liaise with agents on audits and documentation queries.
• Conduct monthly audits and drive changes based on findings.

Skills

Customs compliance

Import/export control

Analytical skills

Communication skills

IT literacy

Education

A Level education

Tools

Customs systems

Compliance tools

Job description

Job Type: Permanent Job Sector: Legal Region: London Location: 1 Rockingham Way, Redhouse Interchange Adwick-le-Street Doncaster Salary Description: Dependant on Experience + Benefits package Posted: 06/01/2026 Recruiter: DFS Job Ref: dfs/TP/113797/3110 Job Views: 1

As our Group Customs and Compliance Specialist, you will play a vital role in making sure our business remains fully compliant with customs regulations. You will be responsible for managing commodity codes, processing TSS declarations and overseeing customs documentation, while also carrying out audits to identify risks and opportunities for improvement.

About DFS

We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably. At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we’re united by a culture that puts people and purpose at the heart of everything we do.

Everyone Welcome

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve.

So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

What you’ll be doing

• Periodically updating commodity codes and distributing them to suppliers, agents and internal teams.
• Ensuring new suppliers and agents receive up to date customs instructions and authorisations.
• Liaising with agents on audits and documentation queries.
• Supporting internal departments with customs requirements and implementing new processes.
• Conducting monthly audits using MSS data, identifying risks and driving changes.
• Providing clear customs instructions for ad hoc shipments.
• Accurately processing TSS declarations and assisting with internal customs queries.
• Working closely with the sustainability team to create and submit due diligence statements and maintain records.
• Monitoring regulatory changes that affect imports and exports, assessing risks and implementing updates.
• Processing invoices for customs related charges and reviewing port charges.
• Collating and preparing documentation for audits requested by customs authorities.
• Creating and maintaining the internal customs Google site as a reference point for colleagues.
• Assessing training needs and supporting the upskilling of colleagues who work with customs processes.

The role is for you if…

You are detail focused, highly organised and motivated by ensuring processes are accurate and compliant. You will enjoy working with different stakeholders across the group and with external agents, using your expertise to make sure our customs processes are efficient and up to date.

Qualifications

• Proven experience in customs compliance, import or export control or trade compliance.
• Experience carrying out audits and managing customs documentation.
• Strong analytical skills to identify risks and regulatory gaps.
• Excellent communication skills to work effectively with suppliers, agents, authorities and colleagues.
• Familiarity with customs systems, trade databases or compliance tools.
• Experience working with sustainability teams on due diligence or regulatory reporting.
• Good IT literacy and confidence managing compliance records and systems.
• Professional customs or trade compliance certification (desirable).
• Education to A Level standard as a minimum.

DFS Benefits

• Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it.
• Growth and Training: Learn new skills and develop your career with us.
• Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year.
• Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury’s, ASOS, and IKEA.
• Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Savings: Join our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.