Group, Conference and Events Executive

Hilton Worldwide, Inc.; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Group, Conference and Events Executive to drive sales and increase revenue through exceptional customer service and effective management of events. Ideal candidates will have strong organisational skills, prior sales experience, and IT proficiency. This role is based at Hilton London Heathrow Airport, offering a salary of £30,000 and numerous employee perks.

Benefits

Yearly salary of £30,000

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Free Parking

Subsidised Taxi Scheme

Guest Experience Day after probation

Qualifications

• Strong organisational skills and attention to detail.
• Effective communication skills and positive mindset.
• Experience in hospitality or sales is essential.

Responsibilities

• Maximise revenue from group reservations and events.
• Convert incoming enquiries to achieve sales targets.
• Build relationships with customers to understand their needs.
• Manage an events schedule for optimal yield.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Demonstrated previous experience working in a Sales environment

Knowledge of the hotel property management systems

Demonstrated previous experience working in the Conference and Events function

Qualification, degree, or certification in a relevant field

Education

Qualification, degree, or certification in a relevant field

Job description

Group, Conference and Events Executive (HOT0C336)

Work Locations: Hilton London Heathrow Airport Terminal 4 Hounslow TW6 3AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly salary of £30,000
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Subsidised Taxi Scheme
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

A Group, Conference, and Events (GCE) Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

Responsibilities

• Receive and convert incoming enquiries to achieve targets and maximise revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximise yield
• Focus on a consistently executed up-selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

Qualifications

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Demonstrated previous experience working in a Sales environment
• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Qualification, degree, or certification in a relevant field

EVERY JOB MAKES THE STAY

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.