Grounds & Siting Manager

Haven; Fleetwood; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Fully funded qualifications

Career development opportunities

Exclusive team perks

Up to 50% off on-park dining

20% discounts on Haven Holidays

In-store purchases discounts

Free access to facilities

Savings at national brands & retailers

Job summary

Haven is recruiting a Grounds & Siting Manager to lead a facilities team, drive high standards, and enhance guest experiences across the park. The role combines hands-on leadership with budgeting, safety, and continuous improvement.

You will manage resources, schedule teams, and ensure compliant operations while developing staff and delivering exceptional grounds maintenance and caravan siting activities.

Qualifications

• Proven leadership experience in grounds or facilities management.
• Strong communication and people management skills.
• Experience delivering high guest satisfaction and service.
• Knowledge of health and safety regulations and compliance.
• Ability to manage budgets and allocate resources effectively.
• Comfortable working evenings, weekends and holidays.
• Detail oriented with strong organisational abilities.

Responsibilities

• Lead, motivate and support the team to deliver excellent service and targets.
• Maintain guest satisfaction by addressing concerns and creating a welcoming atmosphere.
• Monitor performance, provide feedback, coaching and reviews.
• Oversee scheduling, budgets and resources for efficiency.
• Ensure compliance with health and safety policies and standards.
• Resolve operational issues quickly to keep daily activities smooth.
• Support training and development with mentoring and growth opportunities.

Skills

Team leadership

Communication

Customer service

Problem solving

Health & safety

Organizational skills

Budgeting

Flexibility

Job description

Position: Grounds & Siting Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Grounds & Siting Manager! Step into a role where you'll make a real impact on our guests experience and the beauty of our surroundings.

As the Grounds & Siting Manager, you'll be at the heart of an energetic Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional grounds maintenance and caravan siting activity, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!