Ground Transport Specialist - Safe, Customer-Focused

British Airways; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major airline in the UK is looking for a Ground Transport Service Agent to ensure the safe transportation of passengers and colleagues. This role requires a current PCV licence and a commitment to customer service and safety. The successful applicant will work flexible shifts, adhering to the highest service standards. Benefits include staff travel perks and opportunities for career progression within the company. Join us to be part of an inclusive team dedicated to connecting the world.

Benefits

Unlimited basic and premium standby tickets

Discounted ‘Hotline’ airfares for family and friends

Qualifications

• Must have unrestricted right to live and work in the UK.
• Ability to acquire and retain an airside ID.

Responsibilities

• Safely transport passengers and colleagues using our fleet of vehicles.
• Maintain the highest standards of customer service throughout each journey.
• Ensure compliance with all safety regulations and company protocols.
• Professionally represent the company in all interactions.
• Manage time-sensitive transportation schedules.
• Perform pre-trip vehicle inspections and report any maintenance issues.
• Assist passengers with luggage.

Skills

Excellent interpersonal and communication skills

Strong commitment to safety and customer satisfaction

Ability to work flexible shifts

Education

Current Passenger Carrying Vehicles (PCV) DVLA Cat D licence

Manual and automatic driving licence

Job description

A major airline in the UK is looking for a Ground Transport Service Agent to ensure the safe transportation of passengers and colleagues. This role requires a current PCV licence and a commitment to customer service and safety. The successful applicant will work flexible shifts, adhering to the highest service standards. Benefits include staff travel perks and opportunities for career progression within the company. Join us to be part of an inclusive team dedicated to connecting the world.