Ground Ops Manager

PrimeFlight UK LTD; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading aviation services provider in Birmingham seeks an experienced operations manager to oversee safe operational delivery at designated airports. Ideal candidates will have strong leadership skills, the ability to ensure compliance with aviation regulations, and experience in managing airside and passenger service operations. Join us to enhance the customer experience through effective operational strategies and team management.

Qualifications

• Ability to deal effectively with difficult people.
• Be proactive with excellent communication skills.
• Experience in airside and passenger service operations.

Responsibilities

• Plan and direct operational activities at designated airports.
• Ensure KPI's are met through effective resource utilization.
• Conduct safety tours and audits as scheduled.
• Drive high performance against customer SLAs.

Skills

Communication Skills

Leadership

Conflict Resolution

Service Delivery Focus

Airside Operations Knowledge

Education

Formal Managerial Training

Safety Management System Qualification

Job description

PrimeFlight provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety, and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.

The PrimeFlight Group has 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand, innovating to better serve our clients.

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Supporting the station manager on all aspects of operational delivery at your designated Airport(s) with a focus on continuous improvement. To deliver a consistently outstanding safe and compliant operation leading and motivating staff by example.

Ensure that KPI’s are delivered through effective utilisation of facilities, services and staff resources. And to support the growth of the business and service through continued professional developing of a trained workforce, obtaining excellent value for money on expenditure and good management of budgetary spend.

Support on the compliance with Civil Aviation Authorities (CAA), European Aviation Safety Agency (EASA),Health & Safety Executive (HSE), Environment Agency (EA), Department for Transport (DfT) legislation and regulations and PrimeFlight Group policies and procedures

Role Responsibilities

• Planning, organising and directing operational activates at designated airports.
• Responsibility for staff and operational Safety Management System.
• Accountability for HSE performance of any employee at the Airport(s) covered
• Ensure that all procedures and processes are maintained in line with current legislation and internal policies ensuring adherence to regulatory frameworks applicable to operation (e.g DfT, HSE, CAA, EA, EASA)
• Ensure that all audit findings both internal and external are addressed within the agreed timescales.
• Conduct Safety tours / inspections / audits as per the agreed schedule.
• Ensure that all accidents, incidents and near misses are reported and investigated as per company policy.
• Drive high levels of performance and service against customers SLAs.
• Meet expected objectives in regard to productivity and training.
• Driving the delivery of SLA standards, including overall punctuality and quality of service whilst assessing processes and systems that will enhance the ability to measure, assess, and improve cost and service performance across the operation.
• Improve business operating cost and operating efficiency throughout the operation
• Improve passenger experience and airside services
• Drive adaptation of best practices
• Drive safety performance improvements
• Ensure the delivery of the operational resource plan
• Ensure the day to day running of the services are delivered to cost and time objectives
• Provide leadership and line management for PrimeFlight Ground Handling staff
• Create regular and effective communication channels to staff
• Ensure that all staff are trained and maintain competence to carry out their role
• Build, develop, and manage a talent pipeline for the business
• Promote a culture of performance linked to organisational values

What were looking for?

• Ability to deal effectively with difficult people.
• Excellent communication skills, a proactive leader with a confident, professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions through a collaborative team centred ethos.
• Ability to build and maintain excellent working relationship with internal and external colleagues and suppliers.
• A willingness to Performance management and or coach staff if the need arises.
• Effective written and verbal communication
• Be Service delivery focused.
• Advanced airside and passenger service operations.
• To have undertaken a formal managerial training programme.
• A recognised and relevant Safety Management System and or HSE qualification.
• Leading and motivating teams within an airport environment.

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees