Ground Operations Manager

Skytanking Holding GmbH; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation services company in the United Kingdom is seeking an experienced Airport Operations Manager to oversee operational delivery at designated airports. The role involves ensuring regulatory compliance, driving performance standards, and leading a team to provide exemplary service. Ideal candidates will have strong leadership skills and experience in safety management within the aviation sector. This position offers an opportunity to significantly impact operational efficiency and passenger experience.

Qualifications

• Ability to build and maintain excellent working relationships with internal and external colleagues.
• Proactive leader with a confident, professional approach.
• Effective written and verbal communication.

Responsibilities

• Plan, organize and direct operational activities at designated airports.
• Ensure compliance with regulations and internal policies.
• Drive performance in accordance with customer SLAs.
• Provide leadership and line management for staff.

Skills

Excellent communication skills

Ability to deal effectively with difficult people

Service delivery focus

Leadership and motivation skills

Education

Safety Management System qualification

Formal managerial training programme

Job description

Who we are

Supporting the station manager on all aspects of operational delivery at your designated Airport(s) with a focus on continuous improvement. To deliver a consistently outstanding safe and compliant operation leading and motivating staff by example.

Ensure that KPI’s are delivered through effective utilisation of facilities, services and staff resources. And to support the growth of the business and service through continued professional developing of a trained workforce, obtaining excellent value for money on expenditure and good management of budgetary spend.

Support on the compliance with Civil Aviation Authorities (CAA), European Aviation Safety Agency (EASA), Health & Safety Executive (HSE), Environment Agency (EA), Department for Transport (DfT) legislation and regulations and Primeflight Group policies and procedures

Your tasks

• Planning, organising and directing operational activates at designated airports.
• Responsibility for staff and operational Safety Management System.
• Accountability for HSE performance of any employee at the Airport(s) covered
• Ensure that all procedures and processes are maintained in line with current legislation and internal policies ensuring adherence to regulatory frameworks applicable to operation (e.g DfT, HSE, CAA, EA, EASA)
• Ensure that all audit findings both internal and external are addressed within the agreed timescales.
• Conduct Safety tours/inspections/audits as per the agreed schedule.
• Ensure that all accidents, incidents and near misses are reported and investigated as per company policy.
• Drive high levels of performance and service against customers SLAs.
• Meet expected objectives in regard to productivity and training.
• Driving the delivery of SLA standards, including overall punctuality and quality of service whilst assessing processes and systems that will enhance the ability to measure, assess, and improve cost and service performance across the operation.
• Improve business operating cost and operating efficiency throughout the operation
• Improve passenger experience and airside services
• Drive adaptation of best practices
• Drive safety performance improvements
• Ensure the delivery of the operational resource plan
• Ensure the day to day running of the services are delivered to cost and time objectives
• Provide leadership and line management for Primeflight Ground Handling staff
• Create regular and effective communication channels to staff
• Ensure that all staff are trained and maintain competence to carry out their role
• Build, develop, and manage a talent pipeline for the business
• Promote a culture of performance linked to organisational values

Your profile

• Ability to deal effectively with difficult people.
• Excellent communication skills, a proactive leader with a confident, professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions through a collaborative team centred ethos.
• Ability to build and maintain excellent working relationship with internal and external colleagues and suppliers.
• A willingness to Performance management and or coach staff if the need arises.
• Effective written and verbal communication
• Be Service delivery focused.
• Advanced airside and passenger service operations. Desirable
• To have undertaken a formal managerial training programme.
• A recognised and relevant Safety Management System and or HSE qualification.
• Leading and motivating teams within an airport environment.