Ground Floor Team Member

Whitbread; Southampton; Sur place; GBP 17 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Whitbread Benefits Card

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

60% off Premier Inn rooms

Résumé du poste

Whitbread Premier Inn in Southampton North is hiring a Ground Floor Team Member for 18 hours per week, at up to £13.06 per hour. You’ll welcome guests, assist with check-in, serve meals, and help keep all areas friendly and tidy. No prior hotel experience required and full training provided.

The role includes evenings and weekends, with a supportive team and the chance to learn new skills across the hotel as you grow in your career.

Qualifications

• You don’t need hotel experience.
• If you're friendly, enjoy helping people and can stay calm when it's busy, we'll teach you the rest.

Responsabilités

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Description du poste

We're currently recruiting in our Southampton North Premier Inn. Working 18 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Southampton North Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

A conditional sale of the hotel has been agreed and this role may be in scope to TUPE transfer to Common Table Group.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Fixed Term Contract (until 02/09/2027) – we don't do zero-hours contracts.

Hours: 18 guaranteed hours per week.

Location: Romsey Road, Nursling, Southampton, Hampshire, SO16 0XJ

Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending On Where You’re Needed, You Might

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You'll be helping guests, supporting teammates and keeping the hotel running smoothly.

You Don’t Need Hotel Experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you're friendly, enjoy helping people and can stay calm when it's busy, we'll teach you the rest.

Why join Premier Inn?

You'll be joining a team that supports each other from day one.

We'll give you the training to feel confident in every part of the role, whether you're checking in guests, serving breakfast or helping someone who's had a long day and just wants to get settled.

As you build your experience, you'll have opportunities to learn new skills and explore different roles across Premier Inn.

What You’ll Get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

…then we'd love to hear from you.

If You

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 208993-4492

Advertised: 18 Sep 2026