Ground Floor - Team Member

Whitbread; Manchester; Sur place; GBP 14 000 - 16 000; Temps partiel

Avantages offerts par ce poste

Permanent contract variant (fixed term

Full training and support

Whitbread Benefits Card

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Résumé du poste

Whitbread in Manchester City Centre is hiring a Ground Floor Team Member for 20 hours per week at up to £13.06 per hour. This fixed term contract runs until 31 July 2027 and involves evenings, weekends and busy guest periods at the Premier Inn on Dale Street.

Your role includes welcoming guests, check-in assistance, serving meals and drinks, and keeping reception and public areas tidy. Prior hotel experience isn’t required; friendly and calm staff succeed.

Qualifications

• No hotel experience required.
• Friendly and helpful attitude.
• Ability to stay calm when busy.

Responsabilités

• Welcome guests and assist with check-in.
• Serve breakfast or meals and bar service including alcohol.
• Answer questions and solve guest problems.
• Keep reception, restaurant and public areas tidy.
• Support teammates during busy periods.
• Ensure guests feel cared for from arrival to departure.

Connaissances

Customer service

Calm under pressure

Team player

Description du poste

We're currently recruiting in our Manchester City Centre (Piccadilly) Premier Inn. Working 20 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Manchester City Centre (Piccadilly) Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Fixed Term Contract until 31/07/2027 – we don’t do zero-hours contracts.

Hours: 20 guaranteed hours per week.

Location: Manchester City Centre (Piccadilly) Premier Inn, 72 Dale St, Manchester M1 2HR

Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending On Where You’re Needed, You Might

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

You Don’t Need Hotel Experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What You’ll Get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If You

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 219047-4492

Advertised: 12 Oct 2026