Ground Floor - Team Member

Whitbread; Harrogate; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension

Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread’s Scarborough Premier Inn is recruiting a Ground Floor Team Member for 20 hours per week. You’ll greet guests, assist with check-in, and help with breakfast or dinner service while ensuring a smooth guest stay.

Shifts include evenings and weekends. No hotel experience required; friendly people who stay calm in busy moments will be trained. Permanent contract discussions apply, with great Whitbread benefits and progression potential.

Qualifications

• Experience in front-line guest service or similar roles.
• Excellent communication and problem-solving abilities.
• Able to stay calm and enthusiastic during busy periods.

Responsibilities

• Greet guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Maintain reception, restaurant and public areas.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Guest service

Communication

Team player

Customer focus

Problem solving

Tools

POS systems

Job description

We're currently recruiting in our Scarborough South Bay Premier Inn. Working 20 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Fixed term contract with an end date of 28/02/2027

Hours: 20 guaranteed hours per week.

Location: Falconer Road, Scarborough, North Yorkshire, YO11 2EN

Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending On Where You’re Needed, You Might

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You Don’t Need Hotel Experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What You’ll Get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If You

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

…then we’d love to hear from you.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 210346-4492

Advertised: 10 Sep 2026