Ground Floor - Team Member

Premier-Inn; Clapham Hill; Sur place; GBP 11 000 - 18 000; Plein temps

Avantages offerts par ce poste

Whitbread Benefits Card

Pension and Save As You Earn

Discounts on shopping/travel

Résumé du poste

Premier Inn Whitstable is seeking a Ground Floor Team Member to welcome guests, check them in, and help ensure a smooth stay. You’ll also serve breakfast or dinner, and assist guests with questions while keeping public areas welcoming and orderly.

Shifts include evenings and weekends? 20 guaranteed hours per week with a permanent contract. Full training provided and opportunities to learn new skills across Premier Inn.

Qualifications

• No hotel experience required.
• Customer-service oriented.

Responsabilités

• Welcome guests and assist with check-in.
• Serve breakfast or dinner and pour drinks.
• Answer questions and help resolve issues.
• Keep reception, restaurant and public areas tidy.

Description du poste

Ground Floor Team Member – Whitstable Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

• Pay: Up to £13.06 per hour
• Contract: Permanent – we don’t do zero-hours contracts.
• Hours: 20 guaranteed hours per week.
• Location: Whitstable Premier Inn - Thanet Way, Whitstable, Kent, CT5 3DB
• Shifts: Includes evenings, weekends and busy guest periods.

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You don’t need hotel experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different...

...then we’d love to hear from you.