Ground Floor Team Member

Whitbread Plc; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is looking for a Ground Floor Team Member at Premier Inn in Croydon. The role involves welcoming guests, assisting with service tasks, and ensuring a high standard of customer care. Flexibility to work evenings and weekends is essential. The position offers up to £13.06 per hour for 24 hours a week. Join us for career advancement opportunities and great employee benefits.

Benefits

Training and support

Discounts on meals and stays

Pension and saving schemes

Complimentary Premier Inn breakfast for two

Qualifications

• Customer service experience is essential for welcoming guests and ensuring a seamless experience.
• Ability to work flexible evenings and weekends.
• Strong teamwork skills to coordinate with housekeeping.

Responsibilities

• Welcome guests and provide a friendly check-in experience.
• Assist with preparing drinks and serving meals.
• Coordinate with housekeeping to maintain room standards.

Skills

Customer service skills

Teamwork

Flexibility

Job description

Ground Floor Team Member

Contract type: Permanent

Category: Operations - Ground Floor

Location: Croydon

We are recruiting for a Front of House Team Member at Premier Inn London Croydon South (A212). Working 24 hours per week, pays up to £13.06 per hour.

Pay Rate

Up to £13.06 per hour

Contract Type

Permanent – we don't do zero hour contracts

Hours

24 hours per week across 3 days – evenings and weekends included

Location

Premier Inn London Croydon South (A212)
104 Coombe Road, Croydon, Surrey, CR0 5RB

Why you'll love it here

• Training and support: warm welcome, simple administration system, and opportunities for career progression within Whitbread.
• Whitbread Benefits card: up to 60% off Premier Inn rooms and 25% off meals at all Whitbread Restaurants.
• Pension and saving schemes: company pension and save‑as‑you‑earn scheme.
• Discounts: savings on shops, utility bills, travel, cinema, supermarkets and more.
• Have breakfast on us: complimentary Premier Inn breakfast for two when you join.

What you'll do

Welcome guests as the friendly face of the hotel, using your customer service skills to ensure a seamless experience from check‑in to departure. Assist with service tasks such as preparing drinks, serving meals, and coordinating with housekeeping to maintain room standards. Work flexible evenings and weekend shifts to support the hotel’s operations.

We are inclusive and welcome applicants from all backgrounds, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community. We support workplace adjustments and flexible working arrangements where possible.

Job ref: 119699-4492

Advertised: 07 Nov 2025