Ground Floor - Team Member

Whitbread; Carlisle; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Whitbread Benefits Card - up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping & travel

Descripción de la vacante

Whitbread's Carlisle Central Premier Inn is seeking a Ground Floor Team Member to join our team. You’ll be the first and last point of contact for guests, welcoming them, helping with check-in, and ensuring a smooth stay.

Working 30 hours per week on a permanent contract, you will join a friendly hotel team, handle breakfast and evening service, answer guest questions, and keep public areas tidy and welcoming.

Formación

• No hotel experience required.
• Friendly, enjoys helping people and stays calm when busy.
• Willing to work evenings, weekends and during busy guest periods.

Responsabilidades

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including working behind the bar and serving drinks.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas looking their best.
• Support teammates across the hotel during busy periods.
• Ensure guests feel looked after from arrival to departure.

Conocimientos

Customer service

Communication

Teamwork

Calm under pressure

Flexibility

Descripción del empleo

We're currently recruiting in our Carlisle Central Premier Inn. Working 30 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Carlisle Central Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour.

Contract: Permanent - we don’t do zero-hours contracts.

Hours: 30 guaranteed hours per week.

Location: Carlisle Central Premier Inn - Walkmill Crescent, Carlisle, Cumbria, CA1 2WF

Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending On Where You’re Needed, You Might

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You Don’t Need Hotel Experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What You’ll Get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card - up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 220787-4492

Advertised: 19 Oct 2026