Grocery Shopper / Merchandiser

Pronto; Hamilton; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Pronto is seeking a dedicated Grocery Shopper / Merchandiser for a full-time, on-site role in Hamilton, Bermuda. You will accurately pick and pack customer orders, ensure items are fresh and properly labeled, and maintain organized store areas.

You will also stock shelves, rotate inventory, and support displays and general store operations. The role requires strong attention to detail, reliability, and good teamwork to assist customers and complete daily tasks efficiently while adhering to

Qualifications

• Strong attention to detail and accuracy in picking, packing, and labeling grocery orders.
• Ability to manage time effectively, prioritize tasks, and work efficiently in a fast-paced environment.
• Good communication and teamwork skills to coordinate with colleagues and assist customers professionally.
• Physical ability to stand for extended periods, lift and move grocery items, and handle repetitive tasks safely.
• Reliability, punctuality, and a proactive work ethic with a focus on customer service and store presentation.

Responsibilities

• Pick and pack customer orders accurately and ensure freshness and correct labeling.
• Stock shelves, rotate inventory, and set up displays.
• Update inventory levels and communicate stock issues to the team.
• Assist with customer inquiries and follow safety and food-handling guidelines.
• Support overall store operations as needed.

Job description

Company Description

Pronto is Bermuda’s #1 online grocery service, providing customers with convenient access to a wide range of quality food and household products. The company focuses on reliable, timely delivery and a seamless shopping experience, combining online ordering with efficient in-store operations. Pronto values accuracy, customer satisfaction, and friendly service, making it a trusted choice for residents across Bermuda. Team members are encouraged to work collaboratively, maintain high standards, and contribute to an organized and efficient work environment.

Role Description

This is a full-time, on-site Grocery Shopper / Merchandiser role based in Hamilton city, Bermuda. The role involves accurately picking and packing customer orders, ensuring products are fresh, correctly labeled, and securely packaged. The Grocery Shopper / Merchandiser is responsible for stocking shelves, rotating inventory, setting up displays, and maintaining clean, organized store areas. Day-to-day tasks include checking order lists, locating items in-store, updating inventory levels, and communicating with team members to resolve stock or order issues. The role also includes assisting with basic customer inquiries, following safety and food-handling guidelines, and supporting overall store operations as needed.

Qualifications

• Strong attention to detail and accuracy in picking, packing, and labeling grocery orders.
• Ability to manage time effectively, prioritize tasks, and work efficiently in a fast-paced environment.
• Good communication and teamwork skills to coordinate with colleagues and assist customers professionally.
• Physical ability to stand for extended periods, lift and move grocery items, and handle repetitive tasks safely.
• Basic numeracy and comfort using handheld devices or point-of-sale systems to track orders and inventory.
• Reliability, punctuality, and a proactive work ethic with a focus on customer service and store presentation.
• Previous experience in grocery, retail, warehousing, or merchandising is beneficial but not required.
• Availability to work flexible hours, including weekends and holidays, as business needs require.