Greenock: Senior Customer Experience Leader

EVH; Greenock; On-site; GBP 28,000 - 36,000; Full time

Job summary

Oak Tree Housing Association is seeking a Senior Customer Experience Officer to lead the day-to-day operations of the new CX hub in Greenock. You will manage the front-line team to provide a responsive, professional service and drive continuous improvement.

Reporting to the Director of Housing & Communities, you will lead by example, prioritise employee wellbeing, and develop a high-performing team while delivering excellent customer experiences across all touchpoints.

Qualifications

• Experience leading a customer service team.
• Strong communication and interpersonal skills.
• Ability to analyse performance data and drive improvements.

Responsibilities

• Lead day-to-day operations of the central customer experience hub.
• Direct front-line customer experience team to deliver high-quality service.
• Promote a positive workplace culture and continuous improvement.
• Collaborate with the Director of Housing & Communities on strategy.

Skills

Team leadership

Customer service

Communication

Data analysis

Problem solving

Job description

Oak Tree Housing Association is seeking a Senior Customer Experience Officer to lead the day-to-day operations of the new CX hub in Greenock. You will manage the front-line team to provide a responsive, professional service and drive continuous improvement.

Reporting to the Director of Housing & Communities, you will lead by example, prioritise employee wellbeing, and develop a high-performing team while delivering excellent customer experiences across all touchpoints.