Gravesend Optical Retail Leader—Performance & CX

ASDA; Gravesend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Gravesend is seeking an Optical Retail performance and Customer Experience Manager to oversee and manage optical operations. You will lead a team of Optometrists and assistants while ensuring high-quality patient service and compliance with processes. Key responsibilities include coaching staff and handling customer queries in a fast-paced environment. This role offers competitive salary with benefits, flexible working patterns, and career development opportunities.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount

Free access to wellbeing services

Professional indemnity insurance

GOC fees paid

CET package

Flexible working patterns

Excellent parental leave policies

Qualifications

• Experience managing Optometrists and Optical assistants.
• Ability to oversee compliance processes and procedures.
• Proficient in handling customer queries.

Responsibilities

• Manage the team to deliver high-quality patient service.
• Oversee the entire optical operation.
• Coach and develop team members effectively.

Skills

Coaching others

Customer and patient care

Organizational skills

Ambitious and driven

Job description

A leading retail company in Gravesend is seeking an Optical Retail performance and Customer Experience Manager to oversee and manage optical operations. You will lead a team of Optometrists and assistants while ensuring high-quality patient service and compliance with processes. Key responsibilities include coaching staff and handling customer queries in a fast-paced environment. This role offers competitive salary with benefits, flexible working patterns, and career development opportunities.