Graduate Trainee Claims Technician - Casualty

Pro Insurance Solutions Ltd; Horsham, Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Graduate Trainee Claims Technician to join their Casualty Claims Team. This hybrid role involves handling various EL / PL claims while developing business relationships and effectively managing communications. Previous experience is advantageous but full training will be provided for the successful candidate. The position requires strong relationship management skills and the ability to work under pressure to meet deadlines.

Qualifications

• Technical background relating to EL / PL claims is preferable, full training will be provided.
• Experience in other claims is a distinct advantage.
• Ability to manage competing commitments.

Responsibilities

• Handle a caseload of EL / PL short tail disease and illness claims.
• Liaise with solicitors and brokers.
• Identify potential fraud and maintain accurate records.

Skills

Technical background relating to EL / PL claims

Experience in other claims

Excellent Policy interpretation skills

Ability to work to strict deadlines

Effective communication skills

Strong relationship building skills

Job description

The Vacancy

Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technician to join our Casualty Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow, Liverpool or Horsham office on a weekly basis, and other offices as and when required.

Purpose of Role

Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload EL / PL short tail disease and illness claims under supervision, including, but not limited to, the following :

• Housing Disrepair
• Care Claims
• Stress Claims
• RSI
• Other short tail
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and skills

• Technical background relating to EL / PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Excellent Policy interpretation skills
• Ability to work to strict deadlines
• Ability to manage competing commitments
• Effective communication skills and key stakeholder relationship management skills
• Knowledge of claims handling, fraud and impacting legislation
• Adaptable to change
• Claims Handling Authority / Licence appropriate to the work type
• Strong relationship building skills and a professional and approachable manner