Graduate Team Leader

Rentokil Initial Careers; Croydon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus & commission

Private healthcare

Pension scheme

Staff discounts

Leave entitlement

Refer a Friend

Job summary

Rentokil Initial is offering an Operations and Management Graduate Program at the Croydon branch. The role starts as a Service Team Leader, managing a team of Customer Delivery Representatives, and focuses on KPI delivery, health and safety, and service excellence.

It includes extensive training and gradual career progression within a global company. The programme offers a clear path through graduate development days, with potential moves into sales and account management after 12–24 months.

Qualifications

• A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
• A full UK driving licence or be working towards this.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field dealing with customers face-to-face.
• Want to work with people and provide excellent customer service.
• A desire to work hard and have fun.

Responsibilities

• Lead a team of Customer Delivery Representatives.
• Ensure delivery of KPIs including Health & Safety, State of Service and Productivity.
• Plan routes weekly to maximise customer facing time and minimise driving time.
• Provide support to service management and coordinate customer service requests.
• Communicate business requirements to the CDR and ensure task clarity.

Skills

Team leadership

Customer service

Planning

Communication

Education

2:2 degree

Job description

Initial - Operations and Management Graduate Program

Join Our Team and Make a Difference!

Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company?

Join Initial Washroom Hygiene at the Croydon branch, and embark on an exciting journey towards a successful career in a FTSE100 company.

Why Join Initial Washroom Hygiene?

• Competitive Salary Package: Start with a basic salary of £31,154 per annum
• Expected OTE: £31,825 per annum, with bonus and commission schemes available
• Benefits: Career progression, mobile phone, laptop and company discount scheme
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week)
• Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development

The Operations and Management Graduate Role

You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, Productivity.

The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction.

The Principle Duties and Responsibilities of the Role Include:

• Customer service: Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved. Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved.
• Team work: Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch.
• Decision making: Manage performance to ensure the CDR is working their contracted hours, fulfilling their daily calls and holding to account any performance issues.
• Contribute to route solutions for new customer service requirements.
• Communications: Provide support to service centre management team providing customer service data from the CDR. Support and communicates business requirements to the CDR, ensuring all CDRs are clear on objectives and tasks.
• Organising: Plan time to ensure that the service operation runs efficiently to support customer expectations. Ensures that all CDRs operate in an efficient and effective manner. Able to support and coordinate CDR resources whilst developing and managing CDRs based at the Service Centre to ensure that the required Company standards are achieved. Pro-actively review CDR and vehicle requirements to ensure effective and efficient use of resources.
• Health & Safety / Environmental Policies: Adhere to Company Health and Safety and environmental policies and obligations.

In addition to your role as a Service Team Leader you will be included in Graduate Development Days, working alongside other graduates on project work and gaining exposure to other parts of the business. You will also be able to take part in the Aspiring Development Program.

After the first 12 - 24 months:

Now that you've gained a broad understanding of the operational side of the business, you will decide which position you would like to potentially move into next.

You may have the chance to move into:

• Field Account Manager - you will be responsible for sales in a certain patch area
• Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
• Regional Account Manager - supporting our Key Account Customers
• You can also remain as Service Team Leader

24+ Months:

After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager, Central Technical, or roles in Area Central Support.

With structured career progression, we ensure you are fully prepared to take your next career steps within the company.

Requirements

• A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary)
• A full UK driving licence or be working towards this
• Target-driven, ambitious and self-motivated
• Comfortable working out in the field dealing with customers face-to-face
• Want to work with people and provide excellent customer service
• A desire to work hard and have fun

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system - linked to performance for those keen to develop their career within our business
• Opportunity to contribute to a Private Healthcare scheme
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers
• Leads Commission scheme available - we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control and hygiene provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here