Graduate Talent Coordinator

ITV plc.; Addlestone; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A leading media organization is seeking an organized individual for a 6-month fixed-term role in Talent Payments. Responsibilities include securing confidential information, onboarding talent into the system, and providing support for payment queries. The role requires strong attention to detail, experience in administration or finance, and proficiency in data handling. The position is based in England with a hybrid work arrangement. Competitive salary of £26,500 - £28,000 offered.

Qualifications

• Recent experience in an administrative, payroll, finance, or customer service support role.
• Demonstrable accuracy in high-volume data entry or payment processing.
• Proven ability to handle confidential and sensitive information securely.

Responsibilities

• Secure handling of confidential information, including banking details.
• Onboard Talent and Service Companies into the TalentPay system.
• Provide first-line support for Talent Payments queries.

Skills

Data handling and transaction processing

Proficiency in Microsoft Excel and Word

Excellent attention to detail

Strong organisational skills

Verbal and written communication

Problem-solving skills

Education

5 GCSEs at grades A–C including English and Maths (or equivalent)

Job description

Business Area: Finance and Accounting
Contract Type: Fixed Term Full Time
Salary: £26,500 - £28,000
Workplace: ITV Manchester, Media City + Hybrid (expectation is 2 days in the office per week)
Closing Date: 28th December 2025

Position Overview

This 6‑month fixed‑term contract offers an exciting opportunity to play a key role within ITV’s Talent Payments function. You will report to the Talent Payments Manager and help ensure the accurate and timely processing of talent‑related payment work.

Responsibilities

• Secure handling of confidential information, including banking details and sensitive documentation.
• Onboard Talent, Service Companies, Agents, and Independent Producers into the TalentPay system.
• Provide first‑line support for Talent Payments queries, resolving issues via inbox, helpdesk, or phone in a timely and professional manner.
• Perform regular data cleansing and reconciliation activities to maintain system accuracy and integrity.
• Collaborate with People Payments, HR, Finance and other internal teams to maintain seamless service delivery.
• Support the development and tracking of KPIs and contribute to team goals and improvement initiatives.
• Provide cover for team members where required and engage in ongoing learning and development opportunities.

Key Qualifications and Skills

• 5 GCSEs at grades A–C including English and Maths (or equivalent).
• Recent experience (within the last 2–3 years) in an administrative, payroll, finance, or customer service support role involving regular data handling or transaction processing.
• Demonstrable accuracy in high‑volume data entry or payment processing, evidenced through previous roles involving financial, payroll, or system‑based transactions.
• Proficiency in Microsoft Excel and Word, or Google Sheets and Docs, including ability to work with spreadsheets and structured data.
• Experience managing and responding to queries in a professional setting, such as shared inboxes, helpdesks, or customer service channels.
• Proven ability to handle confidential and sensitive information securely, with working knowledge of GDPR or data protection practices.
• Excellent attention to detail while working with complex or high‑volume data.
• Strong organisational skills, with the ability to prioritise tasks and manage competing deadlines effectively.
• Clear and confident verbal and written communication, with the ability to explain processes and resolve queries professionally.
• Proven capability to build positive working relationships and operate as a collaborative team member.
• Demonstrated resilience and composure when working under pressure or managing time‑sensitive tasks.
• Adaptability in response to changing workloads, priorities, or system/process updates.
• Sound problem‑solving skills, including the ability to identify issues, investigate root causes, and suggest improvements.
• Comfortable working within established policies, procedures, and compliance requirements.
• Awareness of or interest in payroll, finance, or payments processes, with willingness to learn technical aspects quickly.
• Commitment to Equality, Diversity & Inclusion, ensuring fairness and respect in all interactions.