Graduate Service Delivery Manager

Veolia Environmental Services (Uk) Plc; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading environmental services provider in Greater London is offering a comprehensive Graduate Programme. This 2-year program, starting September 2026, provides hands-on experience, mentorship, and training to develop skills in workplace safety, leadership, and HR. Ideal candidates will pursue a degree in Business or Leadership Management and demonstrate excellent communication and problem-solving abilities. The role includes a competitive salary, benefits package, and a commitment to inclusivity.

Benefits

25 days of annual leave

Access to company pension scheme

24-hour access to a virtual GP

Discounts on groceries and retailers

One paid day leave for community volunteering

Qualifications

• Degree-level qualification expected by September 2026.
• Willingness to travel and potentially relocate for role.
• Passion for continuous improvement and learning.

Responsibilities

• Develop foundational skills in workplace safety management.
• Build leadership capabilities through team management.
• Cultivate inclusive workplace practices.
• Gain practical experience in HR processes.

Skills

Excellent communication and written skills

Creative problem-solving

Leadership capabilities

Continuous learning and development

Education

Degree-level qualification in Business Management, Leadership Management, Finance Management

Job description

Overview

Our comprehensive Graduate Programme offers hands‑on experience working on strategic projects while developing essential personal and professional skills. You'll receive expert training from Veolia's People Development team through monthly sessions at our Kingswood (Cannock) office (travel required), giving you the confidence and capabilities to thrive in your future career. You'll join our supportive graduate network and benefit from mentorship throughout your journey. At Veolia, we’re committed to your long‑term growth – our continuous development culture means this is just the beginning of your exciting career journey with us.

Responsibilities

• Develop foundational skills in workplace safety management and employee welfare protocols
• Build leadership capabilities through hands‑on team management and establishing a strong on‑site presence
• Cultivate inclusive workplace practices while driving employee engagement initiatives
• Gain practical experience implementing HR processes and procedures aligned with organisational standards
• Design and execute comprehensive training programmes with competency assessment frameworks
• Master operational management fundamentals, including inventory control and fleet coordination
• Establish professional stakeholder relationships with clients and residents through exceptional service delivery
• Analyse operational systems and present data‑driven recommendations for equipment and process improvements
• Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation
• Apply problem‑solving methodologies to address complex operational challenges
• Drive performance excellence by establishing quality standards and achieving key performance indicators

Qualifications

• Degree‑level qualification in Business Management, Leadership Management, Finance Management (to be achieved by September 2026)
• Willingness to travel to training locations and potentially relocate for role requirements
• Commitment to continuous learning and development
• Excellent communication and written skills
• Eager to learn and passionate
• Creative problem‑solving and a passion for trying new ideas

Programme Details

Programme duration: 2‑year programme starting September 2026. Hours: 40 hours per week, Monday – Friday plus one Saturday & Sunday per month.

Salary and Benefits

Salary: Base salary of £28,000 plus Veolia Benefits Package.

• 25 days of annual leave
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to our company pension scheme
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24‑hour access to a virtual GP, 365 days a year, for you and family members in your household
• Discounts on everything from groceries to well‑known retailers
• One paid days leave every year to volunteer and support your community

Commitment to Inclusion

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.