Graduate Service Delivery Manager

Veolia; Aspenden; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading environmental services company is offering a graduate programme aimed at developing foundational skills in workplace safety and employee welfare. Candidates must have a degree in environmental sciences by September 2026 and possess strong communication skills. The programme includes mentorship and hands-on experience in strategic projects, along with a competitive salary of £28,000 plus benefits. This is a great opportunity for anyone passionate about making a positive impact on the environment.

Benefits

25 days of annual leave

Ongoing training and development opportunities

Access to company pension scheme

24-hour access to a virtual GP

Paid volunteering day

Qualifications

• Degree must be achieved by September 2026.
• Willingness to travel and potentially relocate for role.
• Eager to learn and passionate about environmental issues.

Responsibilities

• Develop foundational skills in workplace safety management.
• Build leadership capabilities through hands-on team management.
• Gain practical experience implementing HR processes.

Skills

Excellent communication and written skills

Creative problem-solving

Commitment to continuous learning and development

Education

Degree-level qualification in environmental sciences

Job description

Do you see yourself in a graduate role?

Salary: Base salary of £28,000 plus 10% London Weighting and Veolia Benefits Package

Location: East Hertfordshire (SG9 9ER) and North Hertfordshire (SG1 1LP), with the possibility to work across both sites associated with the contract

Hours: 40 hours per week. Monday - Friday plus working a Saturday following a Bank Holiday

Programme Duration: 2-year programme starting September 2026

We reserve the right to close applications earlier than expected if we receive an exceptionally high volume of submissions. We encourage interested candidates to apply as soon as possible.

Candidate shortlisting will take place w/c 1st December, and the assessment day will take place w/c 8th December

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

Through our graduate programme you'll help us to achieve our purpose of Ecological Transformation and build a career we can be proud of. No matter what role you have, when you join us you can play a key role in achieving our vision, and we can make yours happen too.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What we can offer you

• 25 days of annual leave
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to our company pension scheme
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24‑hour access to a virtual GP, 365 days a year, for you and family members in your household
• Discounts on everything from groceries to well‑known retailers
• One paid day leave every year to volunteer and support your community

Graduate Programme

Our comprehensive Graduate Programme offers hands‑on experience working on strategic projects while developing essential personal and professional skills. You'll receive expert training from Veolia's People Development team through monthly sessions at our Kingswood (Cannock) office (travel required), giving you the confidence and capabilities to thrive in your future career.

You'll join our supportive graduate network and benefit from mentorship throughout your journey. At Veolia, we're committed to your long‑term growth – our continuous development culture means this is just the beginning of your exciting career journey with us.

What you'll be doing

• Develop foundational skills in workplace safety management and employee welfare protocols
• Build leadership capabilities through hands‑on team management and establishing a strong on‑site presence
• Cultivate inclusive workplace practices while driving employee engagement initiatives
• Gain practical experience implementing HR processes and procedures aligned with organisational standards
• Design and execute comprehensive training programmes with competency assessment frameworks
• Master operational management fundamentals, including inventory control and fleet coordination
• Establish professional stakeholder relationships with clients and residents through exceptional service delivery
• Analyse operational systems and present data‑driven recommendations for equipment and process improvements
• Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation
• Apply problem‑solving methodologies to address complex operational challenges
• Drive performance excellence by establishing quality standards and achieving key performance indicators

What we're looking for

• Degree‑level qualification in environmental sciences (to be achieved by September 2026)
• Willingness to travel to training locations and potentially (if in a rotational role) relocate for role requirements
• Commitment to continuous learning and development
• Excellent communication and written skills
• Eager to learn and passionate
• Creative problem‑solving and a passion for trying new ideas

What's next?

Before we can consider your application further, you'll need to complete a couple of short, gamified assessments. If you're successful following this, we'll then invite you to one of our on‑site assessment days.

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.