Graduate Service Delivery Manager

Veolia Environmental Services (Uk) Plc; Aspenden; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

An environmental services company in the UK offers a comprehensive Graduate Programme aimed at developing essential skills and providing hands-on experience on strategic projects. The role involves training, mentorship, and building foundational capabilities in safety management and leadership. Candidates should have a degree in relevant fields and a passion for learning. Competitive salary and extensive benefits are offered.

Benefits

25 days of annual leave

Company pension scheme

Access to 24-hour virtual GP

Volunteer leave

Qualifications

• Willingness to travel for training.
• Commitment to continuous learning.
• Eager to learn and passionate about the role.

Responsibilities

• Develop foundational skills in workplace safety management.
• Build leadership capabilities through team management.
• Gain practical experience implementing HR processes.
• Establish professional relationships with clients.

Skills

Communication and written skills

Creative problem-solving

Passion for learning

Education

Degree-level qualification in environmental sciences, business management or leadership management

Job description

Overview

Our comprehensive Graduate Programme offers hands‑on experience working on strategic projects while developing essential personal and professional skills. You'll receive expert training from Veolia's People Development team through monthly sessions at our Kingswood (Cannock) office (travel required), giving you the confidence and capabilities to thrive in your future career. You'll join our supportive graduate network and benefit from mentorship throughout your journey. At Veolia, we're committed to your long‑term growth – our continuous development culture means this is just the beginning of your exciting career journey with us.

Responsibilities

• Develop foundational skills in workplace safety management and employee welfare protocols.
• Build leadership capabilities through hands‑on team management and establishing a strong on‑site presence.
• Cultivate inclusive workplace practices while driving employee engagement initiatives.
• Gain practical experience implementing HR processes and procedures aligned with organisational standards.
• Design and execute comprehensive training programmes with competency assessment frameworks.
• Master operational management fundamentals, including inventory control and fleet coordination.
• Establish professional stakeholder relationships with clients and residents through exceptional service delivery.
• Analyse operational systems and present data‑driven recommendations for equipment and process improvements.
• Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation.
• Apply problem‑solving methodologies to address complex operational challenges.
• Drive performance excellence by establishing quality standards and achieving key performance indicators.

Qualifications

• Degree‑level qualification in environmental sciences, business management or leadership management (to be achieved by September 2026).
• Willingness to travel to training locations and potentially relocate for role requirements.
• Commitment to continuous learning and development.
• Excellent communication and written skills.
• Eager to learn and passionate about the role.
• Creative problem‑solving and a passion for trying new ideas.

Additional Information

Before we can progress your application to the next stage, you'll need to complete a couple of short strength‑based assessments to assess your potential for success in the role against skills, behaviours, personality and motivation – all in one engaging and immersive online experience. If you are successful, we will then invite you to attend a virtual assessment day.

We are proud to be listed in The Sunday Times Best Places to Work 2024 and have been named as a Top 10 Very Big Organisation to work for three years in a row. This accolade demonstrates our commitment to our people and to creating an environment where everyone can be their true selves and enjoy working at Veolia.

We will offer a reasonable adjustment as part of our application and interview process where needed. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Compensation & Hours

Salary: Base salary of £28,000 plus 10% London Weighting and Veolia Benefits Package. Location: East Hertfordshire (SG9 9ER) and North Hertfordshire (SG1 1LP), with the possibility to work across both sites associated with the contract.

Hours: 40 hours per week. Monday‑Friday plus working a Saturday following a Bank Holiday Programme.

Programme Duration

2-year programme starting September 2026. We reserve the right to close applications earlier than expected.

Application Timeline

Candidate shortlisting will take place on w/c 20th – 27th October and assessment days will take place between w/c 3rd – 10th November.

Benefits

• 25 days of annual leave.
• Ongoing training and development opportunities, allowing you to reach your full potential.
• Access to our company pension scheme.
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
• 24‑hour access to a virtual GP, 365 days a year, for you and family members in your household.
• Discounts on everything from groceries to well‑known retailers.
• One paid day leave every year to volunteer and support your community.

Apply today so we can make a difference for generations to come.