Graduate IT Support

Chicago Organizing; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading FinTech software vendor in London is looking for a Graduate IT Support professional to provide first-class support to clients in a hybrid work environment. The candidate should have a relevant degree, excellent communication skills, and a strong interest in financial technology. This role offers full on-the-job training and excellent career progression opportunities within a supportive team.

Benefits

Full on‑the‑job training

Excellent career progression potential

Supportive team environment

Qualifications

• Recent graduate with a finance or technical degree, ideally 1-2 years industry experience.
• Ability to communicate effectively with clients.
• Hard working with a keen interest in FinTech or trading.

Responsibilities

• Provide BAU support as the first point of contact.
• Deliver first-class support to clients.
• Collaborate with teams to resolve customer issues quickly.
• Diagnose and resolve incidents efficiently.
• Engage in continual learning of new software features.

Skills

Excellent communication skills

Interest in FinTech

Troubleshooting

Education

Degree in Computer Science or Finance

Job description

Job role

Graduate IT Support (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology, Financial Services, Computer Science or Finance Degree)

Hybrid Work Arrangement

This is a hybrid role: 2 days remote and 3 days in the office.

Our Client

My client is a well‑established software vendor within the FinTech space, based in the City, London. They work with cutting‑edge technologies and offer full on‑the‑job training with excellent career progression potential.

Diversity & Inclusion

Our client actively encourages diversity, equality and inclusion within its workforce and welcomes applications from a diverse background. REC Solutions Limited does not discriminate in regards to age, gender, national origin, religion or any other basis.

Responsibilities

• Be the first point of contact and provide BAU support.
• Provide 1st class support to clients.
• Work closely with other teams to resolve customer issues quickly and efficiently.
• Troubleshoot, diagnose and resolve incidents quickly.
• Continual on‑the‑job learning of new software features and functionality.

Qualifications

• Ideally a recent graduate with a finance or technical degree and a keen interest to move into FinTech or financial services (trading) and/or 1‑2 years industry experience.
• Excellent communication skills and the ability to speak with clients.
• Hard working and keen interest in FinTech or financial services (trading) / crypto.

What We Offer

Full on‑the‑job training, excellent career progression potential and a friendly, supportive team.