Graduate Development Programme - Customer Operations

Sanctuary Group; Worcester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave

Hybrid working

Life assurance

Health and wellbeing plans

Discounted products and services

Counselling

Family-friendly arrangements

Cycle to Work

Learning and development

Employee networks

Relocation allowance

£28,500–£30,000 salary

Job summary

Sanctuary Group in Worcester offers a two-year Graduate Development Programme – Customer Operations, with four six-month rotations across Housing and Property, hands-on projects and mentoring.

You may be in your final year or have recently graduated with a 2:1 or higher, and you will bring a customer-focused mindset, willingness to learn, and potential to lead within Sanctuary's communities.

Qualifications

• Final year or recent grad with a minimum 2:1 degree.
• Strong customer focus and willingness to learn.

Responsibilities

• Four six-month rotations across Customer Operations and Housing & Property.
• Contribute to real services, projects and improvements while receiving learning, mentoring and exposure to senior leaders.

Job description

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Location:

Worcester, Worcestershire, GB, WR1 3ZQ

Department: Graduate Development Programme

Operation: Sanctuary Group

Closing Date: 10/01/2027

Requisition: 230115

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Worcester based, with a balance of home and office working and travel

35 hours per week

£28,500 per annum, rising to £30,000 following successful completion of Year 1

Build your career. Improve customer experiences. Become a future leader

Are you looking for a graduate programme where you can take on genuine responsibility, develop as a leader and make a positive difference to customers and communities?

Our Graduate Development Programme - Customer Operations offers a structured two-year development pathway across Sanctuary’s Housing and Property operations. Through four six-month rotational placements, you will gain practical experience, develop your leadership capability and build a broad understanding of how we deliver services and outcomes for our customers.

This is more than an opportunity to observe. You will contribute to real services, projects and improvements while receiving formal learning, mentoring and exposure to leaders from across the organisation.

About Sanctuary:

Our mission is to build affordable homes and sustainable communities where people choose to live. We provide housing, care and support to more than a quarter of a million customers across England and Scotland and employ over 14,000 people. Our work includes managing and maintaining social and affordable housing, supporting customers and helping to address the national housing crisis through the development of good-quality affordable homes.

About the programme:

During the scheme, you will typically complete four six-month rotations designed to give you broad experience across Customer Operations and Housing and Property. These will include an introduction to frontline housing operations, resident engagement and management. The final placement will be tailored towards your strengths and interests to develop specialist experience.

We have a comprehensive induction, where you will be introduced to key senior leaders throughout the business and visit a range of our operations across the UK along with meeting all our current and past graduates.

About you:

You may be studying any degree subject and will either be in the final year of your studies or have completed your degree within the past two years. You will need, or expect to achieve, a minimum 2:1 degree. Your potential, personal strengths and willingness to learn will be just as important as your academic background. We are looking for graduates who put customers at the heart of their thinking, build positive and effective relationships, bring fresh ideas and look for opportunities to improve services.

You do not need previous experience of the housing sector. We are interested in your transferable skills, your potential and your motivation to learn.

Learning and Development

The Sanctuary Learning Academy provides effective and high-quality learning opportunities throughout the organisation, supporting our employees to achieve their ambitions and enabling Sanctuary to meet its business objectives. You will also have access to a buddy and mentor.

What will happen after you complete the Graduate Programme?

Upon successful completion of the programme, our Graduates can typically expect to move into senior roles with increased remuneration packages. We therefore enjoy considerably higher retention rates when compared to other graduate schemes.

What can we offer you in return?

As part of our commitment to making Sanctuary a great place to work, we offer development and training opportunities alongside a comprehensive reward and benefits package, including:

• A pension scheme with matching employer contributions from Sanctuary, up to set limits
• 25 days’ annual leave, rising to a maximum of 30 days, plus public holidays
• A hybrid working arrangement, balancing home and office working
• Life assurance
• Health and wellbeing plans
• Discounted products and services
• Personal advice and counselling
• Family-friendly arrangements
• Tax-efficient savings through our Cycle to Work scheme
• Learning and development opportunities
• Access to Employee network groups, including our Parent, Disability, Race equality (REN) and LGBTQ+ (PRISM) networks
• A relocation allowance of £1,500 if you are moving more than 50 miles
• £28,500 per annum, rising to £30,000 following the successful completion of Year 1

Using Artificial Intelligence to support your application:

We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools can lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice in your application video and free-text answers.

Closing Date: 10 January 2027

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.