Graduate Customer Success

Brand Nudge; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing B2B SaaS company in Reading is seeking a Graduate Customer Success Executive. This role involves managing client relationships, delivering data insights, and enhancing customer satisfaction in collaboration with global brands. Candidates should have a strong academic record and excellent communication skills. The position offers a hybrid working model, competitive salary, and great career development opportunities.

Benefits

Excellent training and mentorship

Structured progression opportunities

Competitive salary and benefits package

Qualifications

• Strong academic record required.
• Demonstrated intellectual curiosity and commercial awareness needed.
• Attention to detail and analytic skills vital.

Responsibilities

• Support day-to-day client relationship management.
• Deliver data insights and recommendations to customers.
• Manage and grow a portfolio of client accounts.

Skills

Analytical ability with data

Excellent communication skills

Customer-centric mindset

Education

Minimum 2:1 degree or equivalent

Job description

Overview

Brand Nudge is a fast-growing B2B SaaS business providing market-leading retail intelligence data to the FMCG and CPG industries. Our platform helps some of the world’s most recognisable brands — including Red Bull, Nestlé, Guinness, McVitie’s, and innocent — to track, understand and optimise their performance in the retail environment.

With innovation and customer success at the heart of everything we do, Brand Nudge is a dynamic, data-driven company where insights and relationships power growth.

The Opportunity

We are looking for a Graduate Customer Success Executive to join our expanding team at our Reading head office. This is an exciting opportunity to begin your career in data, software, and consultancy, working directly with major global brands and helping them unlock the full value of Brand Nudge’s market intelligence solutions.

You will support the wider Customer Success Team in delivering exceptional service, insights, and outcomes for our clients, while also managing a portfolio of your own dedicated customer accounts.

Key Responsibilities

• Support the Customer Success Team in day-to-day client relationship management.
• Deliver high-quality data insights and actionable recommendations to customers.
• Manage and grow your own portfolio of client accounts, ensuring they achieve measurable value.
• Collaborate cross-functionally with Product, Data, and Commercial teams to resolve client issues and enhance platform experience.
• Prepare and deliver customer reports, presentations, and performance reviews.
• Proactively identify opportunities to improve customer engagement and satisfaction.

About You

You are curious, analytical, and customer-obsessed. You love solving problems, finding insights in data, and helping businesses succeed. You thrive in fast-paced environments, are eager to learn, and want to make a tangible impact early in your career.

Requirements

• Strong academic record (minimum 2:1 degree or equivalent).
• Demonstrated intellectual curiosity and commercial awareness.
• Excellent communication and interpersonal skills.
• High attention to detail and analytical ability with data.
• Strong work ethic and proactive mindset.
• A passion for helping customers achieve results and a desire to build a long-term career in Customer Success, SaaS, or consultancy.

Why Join Brand Nudge?

• Work directly with leading global FMCG and CPG brands.
• Hybrid working model (3 days in the Reading HQ, 2 days remote).
• Fast-paced, collaborative culture in a rapidly scaling global tech company.
• Excellent training, mentorship, and structured progression opportunities.
• Competitive salary and benefits package.